Supervisor Housekeeping

Job Description

Do you want to work for a company that encourages your best and moves you forward? Hilton Grand Vacations has a place for you. At HGV, we will help you reach your goals and build your future. We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive.

We are now seeking for a Housekeeping Supervisor to join our team at Casa Del Mar Resort. Whether you're in the mood for adventure or just want to relax in your spacious Suite with a fully equipped kitchen, every moment's worth remembering here. In this position you will supervise Housekeeping operations to include rooms, common areas, and heart of the house areas to achieve and maintain the resort's standards of cleanliness.
Why do Team Members Like Working for us:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Responsibilities Include:

• Supervising Suite and Laundry Attendant (s)
• Monthly/Quarter/Yearly Goal setting for the team
• Yearly Performance reviews and rating for team members
• Making sure guests requests are met in a timely manner.
• Communicating with Maintenance and Front Desk: Maintenance needs, if a room needs to be put offline, etc.
• Quality checking rooms daily.
• Keeping Front Desk agents updated on room status'.
• Ordering supplies for housekeeping and laundry, and amenities for rooms and keeping checkbook updated.
• Monthly Linen Inventory, ensuring par levels
• Responsible for rolling out new standards
• Developing SOP for Best Practices
• Ensuring all public areas of the resort are clean and well kept.
• Build housekeeping schedule
• Other duties as assigned by your leader.

Schedule Details: : Our Housekeeping Department operates 7 days per week. The Supervisor may work varying days from 8am to 4:30pm.

What are we looking for?

• High School Diploma/GED
• 1-3 years of related experience
• Basic computer skills
• Proficient English language to communicate both verbally and in writing with guests, owners, co-workers, and fully comprehend job assignments
• Ability to repeatedly lift/carry, push/pull items more than 25 lbs

Preferred but not required:

• BA/BS/Bachelor's Degree
• CPR/First Aid
• 2+ years of Supervisory experience
• Prior housekeeping experience in hospitality industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work® certified company in 2022.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Responsibilities

Responsibilities Include:

• Supervising Suite and Laundry Attendant (s)
• Monthly/Quarter/Yearly Goal setting for the team
• Yearly Performance reviews and rating for team members
• Making sure guests requests are met in a timely manner.
• Communicating with Maintenance and Front Desk: Maintenance needs, if a room needs to be put offline, etc.
• Quality checking rooms daily.
• Keeping Front Desk agents updated on room status'.
• Ordering supplies for housekeeping and laundry, and amenities for rooms and keeping checkbook updated.
• Monthly Linen Inventory, ensuring par levels
• Responsible for rolling out new standards
• Developing SOP for Best Practices
• Ensuring all public areas of the resort are clean and well kept.
• Build housekeeping schedule
• Other duties as assigned by your leader

Qualifications

What are we looking for?

• High School Diploma/GED
• 1-3 years of related experience
• Basic computer skills
• Proficient English language to communicate both verbally and in writing with guests, owners, co-workers, and fully comprehend job assignments
• Ability to repeatedly lift/carry, push/pull items more than 25 lbs

Preferred but not required:

• BA/BS/Bachelor's Degree
• CPR/First Aid
• 2+ years of Supervisory experience
• Prior housekeeping experience in hospitality industry