ENTRY Phlebotomist I

Job Description: Entry Phlebotomist I (Lobby Experience Coordinator)

Job Title: Entry Phlebotomist I (PSR I / Lobby Experience Coordinator)
Location: Jacksonville, FL
Duration: 5+ Months (Possibility of Extension)
Schedule: Monday-Friday, 6:30 AM - 3:30 PM. Rotational Saturdays once fully trained and ready.

Position Summary

We are seeking a compassionate and customer-focused Entry Phlebotomist I / Lobby Experience Coordinator (LEC) to join our team in Jacksonville, FL. This role serves as the first point of contact for patients, creating a welcoming and positive experience while assisting with patient check-in processes and maintaining an organized lobby environment.

The ideal candidate will possess strong customer service skills, excellent communication abilities, and foundational phlebotomy experience. This position primarily functions as a lobby greeter and patient advocate, while also supporting specimen collection activities and providing coverage during staff breaks or shortages.

Key Responsibilities

• Greet and welcome patients in a friendly, professional, and compassionate manner.
• Assist patients with registration and check-in using self-service kiosks or handheld tablets.
• Answer patient questions and provide clear explanations regarding procedures and expectations.
• Maintain a clean, organized, and professional waiting area.
• Ensure patient confidentiality and accurate handling of personal and medical information.
• Support patient flow and help create a comfortable and positive experience while patients wait for services.
• Provide phlebotomy support and specimen collection coverage during staff breaks or operational needs.
• Perform forensic and clinical specimen collection and processing according to established procedures.
• Accurately maintain records, documentation, and data entry tasks.
• Follow all safety, quality, and compliance standards.
• Demonstrate a commitment to excellent customer service and organizational values.
• Collaborate effectively with supervisors, coworkers, patients, and clients.
• Participate in training and demonstrate willingness to learn new skills and grow within the organization.

Required Qualifications

Education

• High School Diploma or GED equivalent required (No exceptions).

Experience

• Minimum 1-2 years of customer-facing experience required (Retail, Healthcare, Home Health Aide, Hospitality, or similar environments).
• Some phlebotomy experience required, including internship, externship, clinical training, or hands-on work experience.
• Prior patient interaction experience preferred.
• Data entry and keyboarding experience required.

Required Skills

• Exceptional customer service and patient care skills.
• Ability to communicate effectively with patients from diverse backgrounds.
• Strong empathy, patience, and professionalism.
• Ability to maintain patient confidentiality and handle sensitive information.
• Good organizational and multitasking abilities.
• Comfortable working both in the lobby environment and specimen collection areas.
• Basic computer proficiency and accurate data entry skills.
• Ability to perform specimen collection and processing duties according to established procedures.

Preferred Qualifications

• Previous experience in a healthcare, laboratory, or patient services environment.
• Knowledge of specimen collection procedures and laboratory operations.
• Experience assisting patients with technology-based check-in systems.