Order Management Specialist

Order Management Specialist

EcoWater Systems LLC is part of the global industrial organization Marmon Holdings—backed by Berkshire Hathaway—where you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

The Order Management Specialist is responsible for accurately processing and managing customer orders from initial entry through fulfillment, shipment, and invoicing. The position monitors order status, identifies and resolves exceptions, and provides timely communication to customers and internal partners. Working closely with customers, Sales, Supply Chain, Logistics, Finance, IT, and Operations, the specialist supports order accuracy, on-time delivery, customer satisfaction, and continuous improvement across the order-to-cash process. The Order Management Specialist reports to the Manager of Customer Experience and is located at the EcoWater Systems head office in Eagan, MN.

Overall Responsibilities

• Process and manage customer orders accurately from entry through fulfillment and invoicing.
• Take and return calls from customers regarding status of their orders
• Reviewing orders for pricing, terms, availability, freight, and customer-specific requirements
• Managing order holds, changes, cancellations, returns, shortages, and back-orders
• Investigating discrepancies involving pricing, quantities, shipments, or invoices
• Maintaining accurate customer, product, and shipping information
• Documenting root causes and recurring order issues
• Escalating supply or delivery risks based on defined criteria
• Partner with Sales, Supply Chain, and Logistics to resolve order discrepancies and ensure on-time delivery.
• Monitor order status, inventory levels, and shipment details to proactively communicate with internal and external partners.
• Support continuous improvement initiatives related to order accuracy, lead time, and customer satisfaction.

Cross-Functional Collaboration

• Partner with IT, Finance, Supply Chain, Sales, and Operations to align order processes and resolve issues efficiently.
• Support end-to-end order-to-cash processes, including order entry, fulfillment coordination, invoicing, and customer communication.
• Contribute to cross-functional projects focused on process standardization, service improvement, and operational efficiency.

Qualifications, Skills, Competencies

Required qualifications.

• High school diploma or equivalent
• 1+ years of experience in order management, customer service, sales operations, or a related operations role.
• Strong working knowledge of ERP system.
• Proficiency with Microsoft Excel, Word, Teams, Outlook, and related business applications
• Ability to manage detailed transactions and competing priorities
• High attention to detail and commitment to order accuracy and customer service.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Preferred qualifications

• Associate or bachelor's degree in business, Supply Chain, or a related field preferred.
• Experience with Epicor
• Complete order-to-cash processes

Measurable success expectations

• Order-entry accuracy
• Order processing turnaround
• Total orders entered
• Invoice or pricing discrepancy rates
• Customer response time
• Internal and external customer satisfaction
• Completion of process-improvement actions

Working Conditions

Hours of work will generally be during regular business hours with at least 40 hours a week but may vary according to special projects, deadlines or other concerns. The position is in the Eagan MN office up to 5 days per week. No routine travel is expected.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay Range: 24.30 - 29.70

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, and please be sure to include the title and the location of the position for which you are applying.