Senior Director, Operations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 10/15/2026.

About the Role

The Slack business is scaling fast, and the policies, deal structures, and compensation frameworks that power our go-to-market motion sit largely outside of Slack — inside Salesforce's central Sales Operations (SOPS), Global Incentive Compensation (GIC), and Deal Desk functions. We're hiring a Sr. Director (or higher), Strategic Ops to serve as the critical bridge between the Slack Center of Excellence (COE), the Slack Executive Leadership Team (ELT), and these core cross-functional teams. This role translates Slack's strategic priorities into actionable policy influence at the highest levels of the organization. The ideal candidate operates with executive-level judgment, navigates complex organizational dynamics with ease, and drives alignment across teams that directly shape how Slack goes to market.

Key Responsibilities

• Serve as the primary point of contact between the Slack COE/ELT and SOPS, GIC, and Deal Desk — ensuring Slack's interests are represented in cross-functional policy and process decisions throughout the year (including G4G planning cycles)
• Influence and shape operational policy on behalf of Slack leadership, advocating for GTM strategies that accelerate growth and remove seller friction
• Drive alignment on deal structure, compensation design, and quoting policy in close partnership with Deal Desk, GIC, and SOPS
• Synthesize inputs from the field, COE, and ELT into compelling, data-backed narratives that influence stakeholder decisions
• Proactively identify gaps in policy or process that create headwinds for the Slack business, and lead resolution efforts end-to-end
• Act as the main business partner to this function's counterpart hires (e.g., partnering closely with peers who liaise on Strategic Ops, Comp, and Deal Desk from the COE into central teams), ensuring a consistent, unified voice for Slack across all central operating functions

Ideal Profile

• Deep understanding of Salesforce's internal operating model across SOPS, GIC, and Deal Desk
• Track record of influencing without direct authority at the executive level
• Strong communicator who can operate fluidly between strategic vision and operational detail
• Experience in sales strategy, GTM operations, or a senior field-facing role within Slack or the broader Salesforce organization
• Comfortable working cross-functionally in a matrixed org, with the credibility to represent Slack leadership in rooms where policy gets decided

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

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Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link:

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $171,200 - $273,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.