Administrator
Insight Global
Job Title: Reservations Systems Administrator
salary: 80k
Location: Fort Lauderdale, FL 33301.
Schedule: Standard Business Hours
Requirements / Must-Haves
- 1–3 years of experience supporting business applications, reservation systems, CRM platforms, or enterprise software.
- Hands-on experience providing technical and functional support to business users, including troubleshooting system and application issues.
- Experience supporting the administration, configuration, and day-to-day operation of business-critical applications.
- Experience working with reservation, CRM, travel, hospitality, or other customer-facing operational systems.
- Experience supporting system data, configurations, user access, and overall data accuracy.
- Strong analytical and problem-solving skills with the ability to investigate system issues and escalate when necessary.
- Strong communication and customer-service skills with the ability to support nontechnical business users across different departments.
- Strong attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment.
- Direct experience with Seaware, which is highly preferred.
- Experience with Zoho CRM, MXP, Amadeus, Salesforce, HubSpot, or comparable cruise/travel systems.
- Previous experience within the cruise, travel, hospitality, tourism, or transportation industry.
- Experience with SQL, database fundamentals, system integrations, or data management.
- Experience participating in software upgrades, system testing, implementations, or process-improvement initiatives.
- Experience gathering business requirements, creating system documentation, or training end users.
- Bachelor's degree in Information Systems, Computer Science, Business Technology, Hospitality, or a related field preferred; equivalent relevant experience can be considered.
Day-to-Day
- Support the administration, configuration, and daily operation of Seaware, Zoho CRM, and other business technology platforms supporting reservations and cruise operations.
- Troubleshoot application and system issues for business users and work with the Senior Reservations Systems Administrator on more complex problems.
- Help maintain accurate system data, configurations, and processes across reservation and CRM platforms.
- Work with Reservations, Sales, Revenue Management, Finance, Marketing, and Operations to understand issues, gather requirements, and support system improvements.
- Provide ongoing system support and training to end users.
- Participate in software upgrades, testing, and implementation projects.
- Support integrations and data management across Seaware, Zoho, MXP, Amadeus, Microsoft 365, and other connected systems.
- Identify opportunities to improve or automate business processes.
- Maintain system documentation and contribute to knowledge-sharing and training initiatives.
- Partner closely with the Senior Reservations Systems Administrator while continuing to build broader systems-administration expertise.
Vacancy posted 6 days ago
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