Office Associate - Albany Community Health Clinic

Join Our Campus Community! Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today! At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Benefits include: Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan. Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs. Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure. Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth. Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources. At the University of Wyoming, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW's Benefits Summary. Medical Office Receptionist The first point of contact for patients and visitors, ensuring a welcoming, respectful and efficient experience. Experience includes scheduling of appointments, managing patient check-in and check-out, verifying demographic and insurance information, maintaining accurate records while upholding confidentiality. Essential Duties and Responsibilities: Greet patients and triage needs of patient in person. Field phone calls from patients, pharmacies, outside clinics and other community partners to facilitate patient needs. Contact patients to schedule appointments for either incoming referrals, follow-up appointments. Maintain schedule for team of 8-10 providers, including re-scheduling patient appointments due to conflict or missed patient appointments, checking appointments for accuracy. Review scheduled appointments for insurance accuracy, updating incorrect appointments to replace appropriate policies. Communicate professionally with patients via electronic, verbal and in-person conversation, respond to patient portal messages Scan external documentals form providers/patients into patient chart, ensuring accuracy and compliance with HIPAA standards. FAx documents to outside providers/entities ensuring accuracy and compliance with HIPAA standards. Send medical medical records as requested by outside entities or clinical staff ensurance accuracy and compliance with HIPAA standards. Distribute, collect and process sliding fee scale applications, including following up on overdue applications and sending determination letters for fully processed applications and scanning documents into patient chart, Accept patient payments for clinical visits for current or previous balances via cash, check or credit card. Count and records cash box balance daily. Review patient accounts prior to appointment to ensure updated paperwork is prepared and collected in accordance with clinic policy, Attend team huddle, committee meetings and other staff meetings as needed. Supplemental Functions: Assist in development of workflows to maximize efficiency and improve front desk procedures. Competencies: Adaptability Analysis/Problem Identification Attention to detail Consistency Initiative Quality Orientation Work Prioritization & Management Minimum Qualifications: Education: High School Diploma or GED Experience: 2 years progressively responsible work-related experience Desired Qualifications: Demonstrated organizational skills Demonstrates strong communication, written, Demonstrates customer service experience Strong Attention to Detail Strong Computer Skills Required Application Materials: Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application: Cover letter Resume or C.V. Contact information for four work-related references (references will only be contacted if you are selected as a finalist for the position). Work Location: On-campus: This position provides vital support to clinic patients, and the successful candidate must be available to work onsite at the Albany Community Health Clinic located in Laramie, Wyoming. Work Authorization Requirements: The successful candidate must be eligible to work in the United States. Sponsorship for H-1B work authorization or work visa is not available for this position. Hiring Statement/EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at View phone number on talent.com or email View email address on talent.com. About Laramie: The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website. Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range and the metropolitan Denver area. Laramie's beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit