Technical Content Writer III

Role Description

This position is responsible for analyzing, documenting, organizing, and publishing policies, procedures, and guidelines for internal operations divisions. Responsibilities include:

• Leading facilitation work with internal and external customers to gain acceptance and consensus.
• Supporting efforts to improve content taxonomies and content organization.
• Staging and publishing new and revised records on approval applications.
• Securing cooperation of appropriate levels of authority.
• Consulting with local content owners to ensure standards, templates, and publishing protocol are followed.
• Supporting content organization and standardization efforts that lead to improved search efficiency and improved usability.

Qualifications

• Bachelor’s degree AND five (5) years of experience with corporate content management, knowledge management, and policy and procedural research, writing, and storage OR 10 years of experience in the same fields.
• Three (3) years of learning and development experience in a corporate or business setting.
• Strong research skills including gathering and analyzing data from multiple sources (subject matter experts, project managers) to develop web content, and possibly training materials and online help content.
• Experience with documenting software projects.
• Proven technical writing and editing skills.
• Proven ability to create creative, unique, and relevant online content for the web.
• Proven ability to be effective in a position requiring a high degree of self-direction, initiative, sound decision-making, good organizational skills, and the ability to meet aggressive tight deadlines.
• Strong customer service focus and detail-oriented.
• Clear and concise verbal and written communication skills.
• Consulting and analytical skills.
• Sound inductive and deductive reasoning.
• Ability to work with others to analyze information and evaluate results to identify appropriate solutions.
• Develop solutions to meet individual and departmental goals.
• Strong and proven presentation, interpersonal, organizational, and analytical skills.
• Strong technical writing and content skills to relay complex technical information in a clear and convincing way.
• Ability to function effectively as part of a team.
• Ability to maintain discretion and confidentiality.
• Ability to understand and follow directions.
• PC proficiency to include Word, Excel, PowerPoint, EPPS, NICE, and other document and web-based applications or tools.

Requirements

• Bachelor’s degree or Master’s degree in Library and Information Sciences or Communications.
• Two (2) years of healthcare insurance operations experience.
• Aptitude to learn HCSC operations and technical terminology.
• Ability to work with multiple internal and external customers, senior management, and subject matter experts.
• Familiarity with emerging content/knowledge organization models and practices in the industry.

Benefits

• Health and wellness benefits.
• 401(k) savings plan.
• Pension plan.
• Paid time off.
• Paid parental leave.
• Disability insurance.
• Supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Other incentives.

Company Description

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan.

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range: $55,900.00 - $123,500.00. Exact compensation may vary based on skills, experience, and location.