Customer Services Representative

Job Description

Job Description

Customer Services Representative

Employer : TDL Staffing
Location: Fairbanks, AK
Pay: $23.00-$25.00/hour DOE
Schedule: Full-Time or Part-Time Available | Monday-Friday
Benefits:  Generous benefits package offered

If you enjoy helping people, communicate with confidence, and naturally make others feel welcome, this role offers the opportunity to combine exceptional customer service with a variety of administrative and account support responsibilities.

As a Customer Service Representative, you'll serve as a primary point of contact for customers, assisting with billing inquiries, payment processing, account changes, and general customer support. This office-based position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing accurate, professional service.

Key Responsibilities

• Assist customers by phone and in person with billing inquiries, account concerns, service changes, and rate-related questions
• Process customer payments, including EFT, ACH, credit card, and other payment methods
• Reconcile daily payments with accounting and bank records
• Process and monitor property changeover accounts for existing services
• Generate customer communications using established templates and procedures
• Schedule and coordinate meter maintenance appointments
• Process daily cash management activities, including bank deposits, receipts, invoices, and work order billings
• Process NSF checks and resolve payment discrepancies
• Maintain organized filing systems and electronic customer records
• Learn and apply RCA-approved tariffs while maintaining compliance with company procedures
• Collaborate with team members and perform additional duties as assigned

Minimum Requirements

• Minimum of three years of customer service experience
• Strong computer skills, including Microsoft Office (Word, Excel, and Outlook)
• Ability to provide professional, friendly service while working in a high-volume office environment
• Strong organizational skills with excellent attention to detail and the ability to maintain confidential information
• Ability to manage multiple priorities, work independently, and collaborate effectively with others
• Experience with cloud-based ERP software (Oracle preferred)
• Background screening is part of the hiring process
• Support a drug-free work environment

Ready to get started? Apply today!

Applicants never pay fees when applying with or working for TDL Staffing.
Begin your application online: APPLY NOW
Have questions? Call our office at View phone number on ziprecruiter.com

TDL Staffing is an Equal Opportunity Employer (EOE).

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