Medical Assistant

Medical Assistant – (Part-Time) Schedule: Monday–Friday | 2:00 PM – 7:00 PM CST Location: Remote Employment Type: Part-Time Compensation: $16–$18 per hour (based on experience) Position Overview We are seeking a detail-oriented and patient-focused Medical Assistant to support a telehealth and care management program in a structured, high-volume outreach environment. This role blends traditional Medical Assistant responsibilities with phone-based patient engagement. The majority of the shift will involve outbound patient outreach, appointment scheduling, and documentation; however, candidates must also be comfortable performing core clinical support duties in a remote setting. This is not an in-clinic position. The work is conducted remotely and requires strong communication skills, efficiency, and comfort working within defined performance metrics. Core Responsibilities Patient Outreach & Scheduling Conduct high-volume outbound and inbound patient calls during scheduled shift Schedule Annual Wellness Visits and care management appointments Provide professional patient education regarding preventive services Meet daily outreach and scheduling performance targets Medical Assistant Support Duties Perform medication reconciliation with patients Update medical histories, allergies, and preventive care gaps Collect and document patient-reported vitals when applicable Prepare charts for provider review Ensure accurate documentation within the EHR Support care coordination and follow-up activities Compliance & Documentation Maintain HIPAA compliance at all times Accurately document all patient interactions in the EHR Escalate clinical concerns to supervising providers as appropriate What This Role Requires Comfort making 50–80 patient calls per shift Strong phone presence and ability to engage Medicare-aged patients Ability to work efficiently in a fast-paced, structured environment Excellent multitasking and documentation skills Professionalism and resilience when handling objections or voicemail-heavy outreach Qualifications Medical Assistant certification or equivalent healthcare experience required Prior experience in a medical office, primary care, or care coordination setting Prior call center experience strongly preferred Familiarity with Epic, NextGen, or similar EHR systems preferred Experience working with Medicare populations preferred Ideal Candidate Profile Self-motivated and disciplined in a remote setting Comfortable with performance metrics and call volume expectations Detail-oriented and clinically accurate Reliable and punctual for scheduled shift Able to balance patient empathy with efficiency