Relationship Manager

Revolutionize B2B Payments With Edenred Pay USA

Join our team and be part of a company that's transforming the way businesses pay and get paid. At Edenred Pay USA, we're leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives. As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry.

If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA.

Relationship Managers at Edenred will drive stakeholder partnerships, by maintaining a positive customers experience. They will be required to deliver specific financial outcomes by implementing Edenred Pay systems solutions, all while ensuring exceptional customer service.

Supervisory Responsibilities:

• Become knowledgeable of all Edenred Pay's accounts payable options and processes for each partnership
• Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support
• Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments
• Educate customer on best practices and processes regarding accounts payable processing
• Confidently lead customers through conference calls and training
• Proactively manage vendor enablement campaigns and databases
• Provides necessary timely reporting to customers and proactively seek additional avenues for partnership improvements.
• Actively participate as an Edenred Pay's team member by offering ideas and input to support and enhance current products, processes, and programs, and work collaboratively to ensure customer success
• Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
• Takes proactive ownership of other special projects and assignments to support the business as needed.
• Brings energy and a positive attitude to ensure positive customer experience
• Perform other duties as assigned

Required Skills/Abilities:

• Strong communication skills
• Adaptive to frequent process changes
• General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM

Education and Experience:

Required:

• A minimum of 1 – 2 years previous customer service experience
• Bachelor's degree, ideally in business, communications, finance, or related fields
• All applicants must successfully complete a background and drug test

Preferred:

• Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required
• Financial, technology, FinTech backgrounds are a huge bonus; Credit card processing or credit card services background also helpful
• Experience in banking, media, and/or hospitality a plus

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.

EEO Statement:

The employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact View email address on click.appcast.io.

Apply now and vibe with us!