Patient Scheduler

Job Duties

Schedules patient appointments on the phone

Receives incoming calls from patients requesting appointments

Processes external referrals and places outgoing calls to patients to schedule appointments

Creates appointments and registers new patients in EHR

Updates/obtains patient demographic and insurance information

Performs real time eligibility to verify insurance

Tasks Pre-Visit Specialist with sending new patient packets and ordering interpreter services for new patients, as needed

Takes phone messages for providers

Analyzes requests and inquiries from callers

Assesses importance of telephone calls using problem-solving skills, takes/routes messages to provider or department members, as appropriate.

Transfers or directs calls to appropriate person or department, as needed

Answers questions and/or assists callers in meeting their needs

Performs related work as requested or assigned

Maintains "Provider Scheduling Parameters"

Reviews phone statistics on a monthly basis and provides suggestions for improving scheduling and messaging services

Participate in practice improvements by implementing changes to procedures/workflows, identifying opportunities for improvement, and assisting with the delivery of compassionate and personalized patient care.

Education and Experience:

High School graduate or GED equivalent.

One year of previous medical office experience. Scheduling experience preferred.

Knowledge, Skills and Abilities:

Patient centered; strong customer service orientation.

Excellent communication and interpersonal skills.

Accurate and precise reading and writing skills.

Good grammar and command of the English language.

Ability to work independently, exhibit mature judgment and make sound decisions.

Knowledge of medical terminology and health insurance plans.

Ability to handle confidential information with the utmost judgment and discretion.

Promptly and responsibly answer general questions/handle problems relating to all major areas and responsibility.

Proficiency with MS Office, including Word, Excel, and Outlook

Experience with Electronic Health Records Preferred

MCN is an Affirmative Action/Equal Opportunity Employer.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

1 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$20.00 - $26.26 / Hourly

Postal Code

55337

Job Type

Full Time

Place of Work

On-site

Requisition ID

638043713

Job Benefits

Not specified