Automotive Service & Parts Manager

Honda of Tenafly is Hiring a Service & Parts Manager! $150,000 – $200,000 Annual Earning Potential (Based on Experience) Honda of Tenafly, part of the DARCARS Automotive Group, is seeking an experienced, results-driven Service & Parts Manager to lead our Fixed Operations team. This is an outstanding opportunity for a motivated automotive leader who excels at developing high-performing teams, driving operational excellence, and delivering an exceptional customer experience. The ideal candidate is a hands-on leader with a proven track record of increasing profitability, improving customer satisfaction, and successfully managing both Service and Parts operations in a dealership environment. What You'll Do: Service Operations Lead all service department operations to maximize profitability, productivity, and customer retention. Drive performance through key service metrics, including: Repair order growth Technician productivity and efficiency Sales per repair order Warranty performance and comeback reduction Customer satisfaction and retention Recruit, train, coach, and develop Service Advisors, Technicians, and support staff. Resolve customer concerns professionally while ensuring an exceptional ownership experience. Develop and execute strategies to achieve departmental goals and financial objectives. Maintain budgets, control expenses, and ensure compliance with manufacturer and dealership standards. Parts Operations Oversee all aspects of the Parts Department, including purchasing, inventory management, pricing, merchandising, and wholesale growth. Partner closely with the Service Department to ensure timely availability of parts for customer repairs and internal work. Monitor inventory levels to maximize profitability while minimizing obsolescence. Train, motivate, and manage Parts Department employees to achieve departmental goals. Establish and maintain pricing strategies that balance profitability, customer loyalty, and competitive positioning. Continue to expand wholesale parts business opportunities. Handle customer concerns promptly and professionally. Leadership Responsibilities Foster strong collaboration between the Service, Parts, and Sales departments. Create a positive, accountable, and performance-driven culture. Attend management meetings and contribute to dealership performance initiatives. Ensure compliance with all manufacturer, federal, state, and local regulations. Continuously identify opportunities to improve operational efficiency and customer satisfaction. Qualifications 5+ years of automotive dealership management experience in Service, Parts, or Fixed Operations. Proven success leading dealership Service and/or Parts departments. Strong knowledge of dealership operations, inventory management, fixed operations metrics, and customer satisfaction processes. Demonstrated ability to increase revenue, profitability, and operational efficiency. Excellent leadership, coaching, communication, and organizational skills. Strong computer and dealership management system experience. Honda dealership experience is preferred but not required. Why Join Honda of Tenafly? $150,000 – $200,000 annual earning potential Leadership role with significant operational responsibility Established customer base and strong market presence Support from one of the region's largest and most respected dealership groups Comprehensive medical, dental, and vision benefits 401(k) with company participation Paid vacation and holidays Employee discounts on vehicles, parts, and service Career growth opportunities throughout the DARCARS dealership network If you're a driven automotive leader ready to take ownership of a high-performing Fixed Operations department and help lead Honda of Tenafly to continued success, we'd love to hear from you. This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated. #indeedhigh