Pharmacy Technician (Must have call center experience)

Job Title:Pharmacy Technician (Call Center) – Specialty Pharmacy Operations Company:A-Line Staffing Solutions Pay rate: $22 an hr Location:Cary, NC 27513 (Onsite) Pay:$22.00/hour (W2) Schedule:Full-time, 40 hrs/week Training (onsite):Mon–Fri, 9:00 AM–6:00 PM Regular schedule:Mon–Fri, 11:30 AM–8:00 PM Possible:Rotating Saturday ~1x/month (weekday off) Contract:Temporary with potential to convert to permanent (based on metrics & attendance) Openings:10 Start:ASAP Perks:Onsite gym; holidays off (unpaid) Job Summary A-Line Staffing is hiringPharmacy Technicians (Call Center)to supportPharmacy Operationsin a high-volume specialty pharmacy environment inCary, NC. In this role, you’ll handle inbound/outbound patient and provider calls, coordinate refills and deliveries, verify insurance details, and document updates in pharmacy systems—while delivering professional, empathetic customer service. This is atemp-to-perm opportunityfor candidates who consistently meetperformance metrics and attendance expectations, withhybrid eligibility possible after 90–120 daysonce guidelines are met. What You’ll Do Handleinbound/outbound pharmacy calls(prescription status, refills, delivery coordination, payment scheduling) Update patient profiles accurately and document concise progress notes in pharmacy systems Verify insurance information and assist withclaims-relatedinquiries Route clinical questions to pharmacists/nurses when appropriate Identify and reportadverse events (AEs)andproduct complaints (PCs)to clinical staff Provide high-quality, empathetic service to patients, clinicians, and clients Support workflow by reducing non-clinical interruptions to the pharmacy team Requirements (Must Have) High School Diploma or GED 1+ year of call center and/or customer service experience Strong verbal and written communication skills Comfortable workingonsite daily during training and initial employment period Proficiency with Microsoft Office Strong attention to detail and professional phone etiquette Ability to show empathy when speaking with patients Reliable transportation Cell phone required(used for daily login/authentication) Able to maintain strong attendance (especially during the first 90 days) Preferred Qualifications Associate degree Pharmacy technician experience (a plus, not required) Healthcare/medical office experience and/or medical terminology Insurance verification, medical claims, or similar experience Screening Questions (include in application) Do you have reliable transportation? Do you have a cell phone (required for daily authentication/login)? Are you able to train/work in the office daily? Will you need time off within the first 90 days for any reason? Have you had challenges with your attendance in the past? If yes, what challenges did you have? How to Apply Apply to this posting and we’ll contact qualified candidates quickly.