Business Systems Analyst III - Empower LOS

BUSINESS SYSTEMS ANALYST III – CM Support the Capital Markets Division and Partners to develop, test, implement, and provide end‑user training and support for a wide variety of the Bank's systems involved in the various division specific systems and processes. Serve as the business expert for the development, maintenance, training, regulatory compliance, and support of all processes related to systems. Coordinate business unit efforts required for project implementation and oversee all required post‑implementation tasks to ensure business unit satisfaction. This role requires the ability to translate business problems into solutions driven by data analysis, business acumen, creativity, and clear, concise and effective communication. Perform system administrative, configuration, and reporting functions in the division which are not handled by Technology & Innovation. Run database queries or create reports in support of management information needs. WHAT WILL YOU DO? Determine business unit system needs and objectives and consult with the business unit regarding problems with current business applications or systems, enhancements, or new functionality. Prepare business and system requirements for maintenance or enhancements and present recommendations to division management. Gather and write‑up business and system requirements, prepare test scripts, quality‑control all changes, develop and code documents, and support the division, credit, loan documentation, and loan services teams for troubleshooting hardware and software. Serve as Subject Matter Expert on a particular system and its data, and guide the development activities with assumptions and data dependencies. Collaborate with T&I, Legal, Product Management and others to create and implement correct forms, products and services as they relate to the system application. Provide system application support to end‑users and effectively troubleshoot system application problems. Make system configuration changes or coordinate changes with vendors or T&I to correct identified problems. Run queries against application databases and/or the Bank’s data warehouse and assist with the preparation of periodic or ad‑hoc reports for distribution to line units, senior management, risk management units (e.g., Audit, Compliance, and/or Credit Risk Review) or third parties (e.g., OCC, external auditors). Maintain current knowledge of related regulatory and bank policies and procedures. Represent the Bank by actively participating in outside civic and community affairs, business and industry‑related organizations, and other professional activities as appropriate. Comply fully with all Bank Administrative, Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor’s Degree or equivalent. Minimum 5 years experience developing and customizing databases/systems for reporting purposes. Minimum 5 years experience designing and generating weekly, monthly and ad‑hoc reports using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects. Minimum 3 years experience working in a loan servicing/operations environment. Additional Qualifications Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. Possesses the knowledge, skills and creativity to go outside of the defined policies and procedures to enhance system capabilities and efficiencies. Prepare PowerPoint presentations. Bachelor’s Degree in Business, Finance, Economics or equivalent 5 to 7 years of experience in commercial or consumer lending operations with over 3 years managing project(s) and/or moderate‑sized teams. Understanding of systems development life cycle concepts required. Must be detail‑oriented and possess effective organizational and analytical skills. Excellent verbal and written communications skills sufficient to interact with all levels of Bank personnel. Extensive industry/business knowledge with demonstrated ability to creatively design solutions to problems. Excellent process management and problem solving skills. Prior banking experience and extensive writing and developing reports, and sales and financial modeling. Prior hands‑on experience in using SQL or Tableau. Thorough knowledge of PC computing environments, experience with database/data warehouses, and experience using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports and Business Objects. Strong knowledge in MS Word, Excel and MS Access. Working Knowledge of financial analysis techniques. Strong organizational and analytical skills. Excellent verbal and written communications skills. Highly preferred work experiences: Using Oracle and/or Oracle Analytics Using/programming Java Server Pages & Scripts Writing Oracle Procedures & Views Experience with any web‑based loan origination workflow system (preferably FinanceCenter aka HCL CapitalStream) Experience developing and customizing databases/systems for reporting purposes required. Experience designing and generating weekly, monthly and ad‑hoc reports using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects required. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $87,027 – $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date. Generous 401(k) company matching contribution. Career Development through Tuition Reimbursement and other internal upskilling and training resources. Valued Time Away benefits including vacation, sick and volunteer time. Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs. Career Mobility support from a dedicated recruitment team. Colleague Resource Groups to support networking and community engagement. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr