IT User Support Technician

Job Description

Job Description

Meade is a full-service design firm specializing in innovative and cost-effective engineering solutions for data centers, cloud providers, and large-scale construction projects. Our team of expert engineers, designers, and consultants is dedicated to delivering high-quality, reliable, and sustainable solutions that drive the industry forward.

At Meade, we foster a collaborative and dynamic work environment where creativity, technical excellence, and professional growth are at the forefront. We take pride in our commitment to innovation, efficiency, and superior service-values that not only define our projects but also shape our workplace culture.

If you're looking to be part of a company that values expertise, teamwork, and cutting-edge design, we'd love to hear from you!

Job Description:

Meade is seeking a talented IT User Support Technician to provide day-to-day technical support to end users across the organization. This role focuses on resolving basic IT issues, setting up computers and workstations, and delivering high-quality customer support to ensure smooth business

Job Duties:

• Ticket Management
• Respond to and resolve helpdesk tickets in a timely manner
• Troubleshoot hardware, software, and basic network issues
• Escalate complex issues to senior IT staff when necessary
• Device Setup & Deployment
• Configure and deploy laptops, desktops, tablets, and mobile devices
• Set up user workstations including monitors, docking stations, and peripherals
• Install and configure operating systems and standard business applications
• User Support
• Provide in-person and remote support to employees
• Assist users with login issues, password resets, and access requests
• Deliver clear communication and excellent customer service
• Account & Access Management
• Create, modify, and disable user accounts (e.g., Microsoft 365 / Entra ID)
• Assign appropriate permissions based on role and department
• Support onboarding and offboarding processes
• Maintenance & Troubleshooting
• Perform routine system updates and basic maintenance
• Diagnose and resolve printer, connectivity, and peripheral issues
• Maintain inventory of IT equipment and assets
• Documentation
• Document ticket resolutions and internal processes
• Maintain knowledge base articles for common issues

Minimum Qualifications:

• Basic understanding of Windows and/or macOS operating systems
• Familiarity with Microsoft 365, Entra ID
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to manage multiple tasks and prioritize effectively

Compensation & Benefits:

Compensation and benefits are subject to eligibility requirements and may vary based on location and applicable laws. The pay range for this position will be provided in accordance with applicable state and local laws. Actual compensation will be determined based on factors such as skills, experience, qualifications, internal equity, geographic location, and business needs.

Eligible employees may participate in Meade-sponsored benefit programs, including medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, paid holidays, and other company-sponsored benefits. Benefit eligibility and offerings are subject to plan terms and applicable policies. 

The estimate pay range for this role is as follows:

$40,000—$50,000 USD

Equal Opportunity Employer:

Information submitted during the application process will be handled in accordance with applicable privacy laws.

Meade provides equal employment opportunity in all aspects of employment. We do not discriminate against employees or applicants based on race, color, religion, creed, national origin, ancestry, citizenship status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy (including childbirth, breastfeeding, lactation, and related medical conditions), age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

In compliance with federal law, Meade provides applicants and employees with access to the EEOC Know Your Rights: Workplace Discrimination is Illegal poster. CA Residents: SB294 Know Your Right Notice.

All employment is based on qualifications, merit, and business need. If you require a reasonable accommodation due to a disability during the application process, please contact our team at View email address on ziprecruiter.com.

Employment with Meade is at-will, meaning either the employee or Meade may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law. The responsibilities listed in this job description are intended to describe the general nature of the role and are not an exhaustive list. Duties and responsibilities may change at any time with or without notice. Applicants must be legally authorized to work in the United States. Employment eligibility will be verified as required by law. Employment may be contingent upon the successful completion of background checks, drug testing, and other pre-employment requirements, permitted by applicable law.

Drug-Free Workplace:

Meade maintains a Drug-Free Workplace. Post-offer applicants and employees may be subject to drug and alcohol testing in accordance with applicable law, company policy, client requirements, and job-related safety considerations.

Privacy Policy - Meade