IT Support Specialist I
$32 - $35 per hourIronOrbit
Overview The Deskside IT Support Specialist – L1 will deliver a combination of remote and onsite technical assistance to end-users, focusing on timely issue resolution, user account support, hardware/software troubleshooting, and IT asset maintenance. The specialist is expected to have experience with Google Workspace and foundational knowledge of MacOS administration using JAMF. Details Department: Managed Services Location: IronOrbit - NYC Compensation: $32.00 - $35.00 / hour Key Responsibilities On-Site Support Troubleshoot hardware, software, peripherals, and connectivity issues Set up desktops, laptops, printers, mobile devices, and audiovisual tools Manage onboarding/offboarding activities and update equipment tracking systems Collaborate with Tier 2+ support for escalated or complex technical problems Maintain inventory, replace faulty equipment, and process warranty returns Conduct regular upkeep of local infrastructure and devices Remote Support Resolve support requests via phone, email, or remote session Assist with virtual desktop setup and application deployment Manage account access, MFA, and provisioning in Active Directory, Microsoft 365, and Google Workspace Escalate unresolved tickets as needed while maintaining ITSM documentation Contribute to IT initiatives such as system migrations and remote deployments Skills, Knowledge & Expertise Practical experience with Google Workspace administration Familiarity with MacOS and JAMF device support Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP) Exposure to ITSM platforms and support ticket workflows Proficient in tools such as Zoom, Dropbox, Slack, Microsoft 365 Strong communication and task management abilities Comfortable working independently or collaboratively within engineering and support teams Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr IronOrbit
Vacancy posted 5 days ago
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