Removable Department Supervisor

Removable Department Supervisor

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this Removable Department Supervisor opportunity, at NDX Continental Dental Lab located in Phoenix, AZ.

The regular hours for this position are from 7:00 a.m. to 4:00 p.m., Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Supervises and maintains staff by selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; and developing personal growth opportunities for team members. Determines staffing and capacity plan for department. Makes hiring decisions in accordance with standard operating procedure.
• Provide supervision of all aspects and functions in the Removable Department, ensure product quality, and overall team development. Communicates job expectations; developing team member goals, planning, monitoring, and appraising team members; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Maintains quality service by enforcing quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements.
• Stays current on customer service issues with clients and relates back to managers and team members to resolve issues effectively. Follow up on all customer complaints to ensure the issues identified are resolved to the customer's satisfaction and use as an opportunity to coach team members.
• Can personally perform all QC functions in the department.
• Prepares and conducts team member performance appraisals, performance improvement plans and disciplinary actions of all direct reports on a timely basis.
• Enforce company policies (safety, attendance, dress code, conduct etc.) Oversight of attendance, and counseling team members approaching/reaching excessive levels to minimize the necessity of discipline.
• Ensures work areas and equipment are well maintained in compliance with safety guidelines.
• Handles customer calls as needed.
• Proactively solves technical issues that negatively impact customer service. Reach out to other NDX labs or manufacturers as necessary.
• Possess the ability to assist customers chairside with removable cases.
• Other duties as assigned.

Skills and Abilities Required:

• Must be able to read, write, speak and understand English.
• High level of oral and written communication skills to effectively deal with internal and external customers. Strong communication skills (one on one, and in group situations) to clearly articulate a specific issue, or solution, to a problem. Additionally, ability to convey concerns to individuals with diplomacy and clarity.
• Strong leadership skills.
• Strong teamwork skills to be able to work closely with others within the Removable team, as well as positive interaction with other laboratory team members, maintaining a positive customer focus, both internally and externally.
• High degree of familiarity with dental and laboratory procedures, processes and terminology.
• In depth knowledge of Company products, services, industry practices and sales and marketing techniques.
• Excellent organizational skills with attention to detail, and high level of follow-up to ensure department goals are met.
• Basic computer skills, typing, and understanding of CRM and Magic Touch system essential for communication throughout the organization. Demonstrated proficiency with Microsoft Office.
• Ability to read and interpret Rx's and other documents, such as procedure manuals.
• Ability to multi-task (time management), and focus to handle many duties and projects at a time in a fast-paced deadline sensitive, ever changing environment to deliver desired results. Ability to think "on your feet' and respond to issues that may present themselves.
• Ability to analyze and solve problems. Analytical thinking skills coupled with the open mindedness to review and if needed, change the processes of the department to ensure the highest quality and efficiency standards are met.
• Ability to coach, mentor, and train team members.
• Self-starter with demonstrated initiative, self-motivation and assertiveness.
• Must perform duties in an independent manner with minimal direction and supervision.
• Ability to maintain confidential employment and business information. Model company core values of Complete Honesty and Trust, Mutual Respect, Total Commitment, Individual Accountability, and Open Two-Way Communication.
• Ability to write routine reports and correspondence utilizing Microsoft Office products.
• Ability to listen and assess situations, providing possible solutions and feedback for consideration.
• Ability to speak effectively with customers, and team members of the Company.
• Detail orientated to identify sub-standard work and diplomatically train for correction.
• Vision capabilities: depth perception, attention to detail, and/or color.
• Excellent hand-eye coordination.

Minimum Education and Experience Required:

• Preferred: High school diploma or GED equivalent.
• 5 years' experience within the dental lab production environment, with 5 years' experience supervising and motivating teams.
• General knowledge of Microsoft Office products.

Hazardous Materials or Equipment Used:

• Sandblaster
• Carving blades
• Bard parker knife
• Plaster knife
• Stone wheel
• Welder
• Hand Piece and related tools
• Scanning Equipment.
• Anodizing equipment and liquids.
• Sharp Tools
• Electronic Hand Piece
• Bench Lathe
• Acrylic monomer/polymer
• Hot Wax

Physical Requirements:

• While performing the duties of this job, the team member is regularly required to walk, sit, stand, walk and/or reach.
• The individual will regularly use office equipment such as a telephone, personal computer (including keyboard and mouse), printers/copier, reports and files.
• The ability to talk and hear is required.
• Specific vision abilities required by the job include close vision, color vision, depth perception and the ability to adjust focus.
• Regularly required to exhibit fine motor skills and/or perform repetitive motions using both arms and hands grasping, gripping, pinching, lifting, and carrying. Constantly lifting & carrying 0-10 lbs. Occasionally lifting and carrying 26-50 lbs.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.