Care Coordinator

Care Coordinator – DDD / HCBS Services

Location: Phoenix, AZ 85015 (In-Person)

Job Type: Full-Time, Non-Exempt

Schedule: Monday - Friday, 8:30 AM - 4:30 PM

Reports To: Branch Manager

Pay Range: $43,000-50,000

Why Join Endeavor DDD Services?

Working at Endeavor DDD Services is an opportunity to make a lasting impact in the lives of individuals with special needs and their families. At Endeavor, we believe every person deserves dignity, respect, and compassion. We are looking for a high-energy, dedicated administrative professional who leads with heart, builds strong relationships, and takes pride in delivering high-quality, person-centered support.

What We Are Looking For

• Heart for Service: A genuine passion for empowering individuals with developmental disabilities and supporting family caregivers.
• Communication Skills: Ability to communicate clearly, professionally, and empathetically across phone, text, email, and face-to-face meetings.
• High Organization: Strong attention to detail with the ability to manage multiple moving parts, deadlines, and documentation requirements.
• Problem-Solving Mindset: A proactive, calm approach to resolving service conflicts, scheduling challenges, or family concerns.

Position Summary

The Care Coordinator manages and coordinates Home and Community-Based Services (HCBS) for individuals with developmental disabilities and their families. This role serves as the central point of contact between members, Direct Support Professionals (DSPs), and state support teams-overseeing service delivery, conducting routine home visits, and ensuring full compliance with Arizona Division of Developmental Disabilities (DDD) standards.

Key Responsibilities

• Caseload Management: Oversee and coordinate Home and Community-Based Services (HCBS)-including Attendant Care, Habilitation, and Respite-for assigned DDD members across [Insert City/Region] .
• Service Alignment & Monitoring: Ensure all delivered care directly matches authorizations and Person-Centered Service Plans (PCSPs), tracking utilization, member goals, and outcomes.
• In-Home Visits: Conduct regular, scheduled home visits to observe care environments, evaluate member satisfaction, and identify changing needs.
• Team & Family Liaison: Serve as the primary point of contact connecting families, Direct Support Professionals (DSPs), state support coordinators, and internal administrative staff.
• Staff Guidance & Support: Support field DSPs by answering questions, clarifying service goals, and resolving day-to-day service delivery issues.
• Compliance & Documentation: Maintain complete, accurate, and timely documentation adhering to Arizona Division of Developmental Disabilities (DDD), AHCCCS, and HIPAA standards.
• Advocacy & Problem-Solving: Address gaps in coverage, mitigate service disruptions, and advocate for resources that help members thrive in their homes and communities.

Qualifications & Requirements Minimum Requirements

• Valid Level One Fingerprint Clearance Card (or eligibility to obtain prior to hire).
• Ability to pass a criminal background check & drug test
• Valid Driver's License, reliable personal vehicle, and active auto insurance.
• Understanding of confidentiality standards and HIPAA compliance.
• Technology proficiency, specifically with Google Workspace (Docs, Sheets, Gmail, Drive) and Apple/iOS devices.

Preferred Experience

• Experience: Minimum of 1 year of experience as a Care Coordinator, Case Manager, or in an equivalent human services / healthcare role.
• Industry Knowledge: Prior experience working within Home and Community-Based Services (HCBS) or with the Arizona Division of Developmental Disabilities (DDD) system.
• Direct Support Background: Previous experience as a Direct Support Professional (DSP), Lead DSP, or Group Home Manager/Lead.
• System Familiarity: Working knowledge of Person-Centered Service Plans (PCSPs) and state-authorized service delivery models (Attendant Care, Habilitation, Respite).

Equal Opportunity & Compliance Statement

Endeavor DDD Services is an Equal Opportunity Employer. Employment is contingent upon meeting all applicable state, federal, and regulatory compliance requirements, including background screenings and necessary job-related credentials.