Commercial Program Manager - Product Operations

Commercial Programs Manager, Product Operations Position Summary We are seeking a Manager of Product Operations – Commercial Programs to own the management of programs that sit at the intersection of product and commercial teams. This role ensures that product commitments made during the sales and contracting process are realistic, centrally tracked, and delivered on time — while also taking on broader program management work across product operations as priorities evolve. You’ll serve as the connective tissue between commercial and product organizations, bringing structure, visibility, and accountability to high‑stakes programs with direct impact on customer retention and revenue. The ideal candidate is a skilled program manager and cross‑functional influencer who can operate with credibility across senior stakeholders, drive outcomes without direct authority, and flex across different types of work as the team’s needs shift. Essential Job Responsibilities Manage programs that connect product and commercial teams, ensuring alignment between business commitments and product delivery Build and maintain centralized tracking and reporting across active programs, with clear status visibility and risk flagging for senior stakeholders Partner with commercial teams early in the contracting and sales process to ensure commitments are realistic and properly resourced Coordinate across product, sales, onboarding, and customer organizations to drive on‑time delivery and resolve escalations Build relationships and operate with credibility across senior stakeholders in multiple functions Take on additional program management initiatives across product operations as priorities evolve, bringing consistent rigor and cross‑functional coordination to a range of work Additional Job Responsibilities Own programs with direct, measurable impact on customer retention and revenue Operate at the intersection of product and commercial organizations with high visibility to senior leadership Get broad exposure across Product Management, with the opportunity to contribute to a variety of programs Build something — this is an emerging function with real opportunity to grow and influence Expected Education & Experience Bachelor's degree required 7+ years of professional experience in program management, product operations, or a related field Demonstrated ability to manage complex, cross‑functional programs with multiple senior stakeholders Strong cross‑functional influence with excellent communication skills across different audiences and organizational levels Experience working at the intersection of product and commercial teams, preferably in healthcare or B2B SaaS Highly organized with strong attention to detail and a track record of bringing structure to ambiguous environments Comfortable operating independently and making sound judgment calls without close supervision Travel 10% - annual offsites (conferences, customer events, etc.) Expected Compensation $121,000 - $205,000 Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status. For more information, visit #J-18808-Ljbffr Mass Digital Health