Production Support Coordinator
Virtual Vocations Inc
To support the Production Support department, the full-time remote Production Support Coordinator will manage the coordination and execution of production support sprint work, including ticket intake, triage, prioritization, and resolution across various business areas. Key responsibilities Assist in executing daily production support operations across Policy, Billing, Claims, Broker Relations, and Operations Collaborate with vendor partners to oversee ticket management processes from intake to resolution Facilitate daily queue reviews to ensure timely attention to high-impact and aged tickets Required qualifications Bachelor's degree in information technology, business, insurance, or a related field, or equivalent experience 1 to 3 years of experience in application support, production support, or service delivery Experience in a structured ticket-management environment supporting business-critical applications Hands-on experience with Microsoft Azure DevOps Boards for ticket workflow and reporting Preferred experience with policy, billing, and claims processes in property and casualty insurance
Vacancy posted 2 days ago
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