Manager - Cloud Accounting Client Success

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one‑of‑a‑kind. You can design a career you’ll love from top to bottom – we give you the tools you need to succeed and the autonomy to reach your goals. EisnerAmper is seeking a Manager – Cloud Accounting Client Success who will be responsible for the management of assignments relating to supporting client relationships and ongoing annuity for our SAAS software product, Sage Intacct. In this role you will ensure client satisfaction through all stages of the client lifecycle as well as promote add‑on products and services. You will develop a comprehensive understanding of Sage Intacct’s cloud financial management solution, stay abreast of upcoming product releases and complementary solutions, and attend product conferences as needed. What it Means to Work for EisnerAmper: Be part of one of the largest and fastest growing accounting and advisory firms in the industry. Have the flexibility to manage your days in support of our commitment to work/life balance. Join a culture that has received multiple top “Places to Work” awards. Belief that great work is accomplished when cultures, ideas and experiences combine to create new solutions. Embrace diversity and strengthen our foundation. Show up authentically to inspire best work. What Work You Will be Responsible For: Educate clients on additional features and functionality of the accounting software application, including add‑on products. Participate in the development of standard operating procedures, training materials, and presentations as required. Work collaboratively with clients to replicate and document system issues, prioritize multiple client cases, investigate and research issues, and assist with timely issue resolution using available resources. Conduct periodic meetings with clients to understand and capture feedback and additional opportunities. Provide oversight of team leaders and teams in identifying resource needs and completing responsibilities within the client lifecycle. Build and maintain trusted relationships with a diverse group of clients, co‑workers, managers, and subject matter experts. Assess manual accounting processes to make automation recommendations to clients and the team. Establish, coordinate, and maintain data integrity of procedures, processes, and controls. Prepare work papers, coordinate client approvals, and submit orders with Sage Intacct reflecting results of software add‑on and renewal efforts. Ensure documents maintained from client agreements are complete, current, and stored appropriately. Advance product knowledge by attending specific courses and obtaining product certifications where applicable. Perform quality assurance review of all client deliverables. Ensure client satisfaction through open communication, managing expectations, meeting deadlines, and proactively communicating concerns with the team. Communicate regularly on client progress, pain points, concerns, and feedback. Help identify and clear roadblocks for a successful partnership. Delegate tasks as appropriate to other team members and assist with monitoring quality work products delivered to clients. Identify opportunities and recommend methods to improve service, work processes, and financial performance (e.g., procedure optimization). Assist in the implementation of quality improvement initiatives. Occasionally work extended hours, or travel to/work from different firm offices and/or client locations. Basic Qualifications: 7-10 years of experience in accounting roles, accounting system support, and/or accounting system implementation. 7+ years of experience with cloud‑based accounting systems such as Sage Intacct, QuickBooks Online, Oracle NetSuite, or Microsoft Dynamics. 3 years of experience in managing client relationships. Preferred/Desired Skills: Bachelor’s degree in Accounting, Business, or a related field. Intermediate or advanced proficiency with Sage Intacct or similar financial management software applications. Familiarity with general accounting concepts and processes including accounts payable, accounts receivable, and reconciliations. Familiarity with specific accounting financial management processes such as procure to pay, order to cash, and record to report. Comfortable with technology and capable of learning and working effectively with various software applications. High degree of professionalism including ability to maintain confidentiality and handle sensitive information. Technical proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). EisnerAmper is proud to be a merit‑based employer. We do not discriminate on the basis of veteran or disability status or any protected characteristics under federal, state, or local law. Preferred Location: Baton Rouge #J-18808-Ljbffr EisnerAmper