Program Manager - Construction

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

DMG is seeking a Program Manager with strong cross-functional and cross-trade experience to lead customer-specific programs and projects. This role is responsible for managing project lifecycle activities from RFP response through execution, subcontractor oversight, and post-project work validation. Program Managers play a pivotal role in enabling strategic sales initiatives, coordinating operational delivery, and acting as the primary owner of complex, high value programs.

This position requires an individual who is deeply knowledgeable in facilities maintenance and skilled trades, is comfortable working with internal stakeholders and external partners, and thrives in a fast-paced, outcomes-driven environment.

What You'll Do:

Construction Program

• Own and manage end-to-end delivery of the program KPIs to customer expectations.

1. >85% of project schedules completed to contract adherence.
2. Driving and controlling a minimum margin of 24% through partnerships and negotiations.
3. RFPs completed within scoping parameters of 5-21 days.
4. Complete project pricing requests in 30 days or less.
5. Drive program expansion by submitting a target of 4 new trade proposals per quarter.

• Standardizing internal and external communication, reporting, and escalation processes.
• Building out and standardizing internal scalable processes across program.

1. Preconstruction process and SOP.
2. Site walk process and SOP.
3. Customer communication process and SOP.
4. Contractor management process.
5. Change order and upselling process.

• Partner with regional AE team to manage projects; schedule, cost, relationships, and growth strategy.
• Take ownership of project execution, financial performance and overall job outcomes.
• Demonstrate accountability and sound judgment when managing project risk and resolving challenges.
• Build, add commentary, and execute Construction QBRs.
• Material procurement; control all material supply chain.

1. Verify all materials with customer in preconstruction.
2. Procure all materials, transportation, staging, etc.
3. Control chain of custody end-to-end.
4. Honoring all customer specifications with savings and timeframe in mind.

• Demonstrate proactive site leadership by scheduling and conducting targeted travel across every key phase of the project lifecycle (Pre-Construction, In-Progress, Punch, Post-Construction) to consistently meet customer demands and drive project success.
• Drive sustainable, ≥15% year-over-year gross margin growth across the portfolio by embedding scalable operational efficiencies and margin improvement service strategies into standard program execution.
• Proactively evaluate end-to-end service delivery workflows to uncover systemic bottlenecks, spearhead innovative, practical solutions that drive operational excellence and eliminate inefficiencies.
• Own contractor communication and management.
• Mitigate risk through close vendor management, clear expectations of quality, customer and DMG sign offs.
• Operations expectations:

1. Pre-Release Inspection Compliance: 100% of projects receive a completed on-site inspection audit prior to any release of funds; no funds released without a documented, closed-out audit.
2. Site Visit Cadence Adherence: Meet or exceed DMG’s required number of site visits at each defined project phase, with visit documentation captured in system of record.
3. Margin Retention: Deliver projects at or above the initial contracted margin percentage; variances require documented justification and approval.
4. On-Time Milestone Completion: % of project phase gates completed by committed date.
5. Schedule Variance: Average days between baseline and actual completion; escalations documented before the date slips, not after.
6. Budget Variance: Actual vs. approved project budget, excluding customer-approved scope changes.

Program and Project Management

• Lead end-to-end planning, execution, and monitoring of customer-specific programs and projects.
• Manage project scope, timelines, quality standards, and financial performance to ensure delivery excellence.
• Develop, maintain, and communicate detailed project plans, schedules, and status updates to stakeholders.

Sales and Business Development Support

• Respond to RFPs and RFIs by creating compelling proposals aligned with customer objectives, cost thresholds, and operational capabilities.
• Collaborate with sales teams to scope and price new opportunities and contribute to customer growth strategies.
• Assist in identifying upsell opportunities and contribute to expanding DMG’s footprint within strategic accounts.

Operational Execution

• Act as the operational liaison across teams to ensure seamless delivery of services and projects.
• Provide subject matter expertise in facility maintenance, including industry standards for labor, materials, and equipment.
• Troubleshoot and resolve operational challenges in collaboration with field and vendor teams.

Subcontractor and Vendor Oversight

• Lead subcontractor selection, onboarding, pricing negotiations, and performance evaluation.
• Ensure work validation, quality assurance, and compliance with scope and safety standards.
• Maintain accurate subcontractor databases, rate structures, and availability.

Customer Engagement and Communication

• Serve as the main point of contact for designated programs and projects, delivering regular performance reports and strategic recommendations.
• Conduct client-facing meetings, including project kick-offs, progress reviews, and closeout sessions.
• Champion a culture of customer satisfaction by delivering consistent, measurable value.

Additional Responsibilities

• Other duties as assigned by management.

What You Need:

• Bachelor’s degree preferred or equivalent industry experience (5+ years strongly preferred).
• Proven experience managing complex projects involving multiple subcontractors, materials, and trades.
• Deep knowledge of the facilities maintenance industry or related service lines (e.g., HVAC, plumbing, electrical).
• Demonstrated experience responding to RFPs, preparing pricing and proposal documents, and leading cross-functional bid efforts.
• Strong analytical capabilities to review data and make data-driven recommendations.
• Excellent verbal and written communication skills, with the ability to engage both technical and non-technical audiences.
• Highly organized with an ability to manage multiple priorities under pressure.
• Experience with CRM, project management, and workflow tools preferred (e.g., Salesforce, Smartsheet, Monday.com).
• Valid driver's license.
• Ability to work non-traditional hours.
• Ability to travel to sites (up to 50%) as business needs require.
• Knowledge & Experience working with local governments on permitting and construction guidelines.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

Core Competencies

• Industry Expertise: Familiarity with skilled trades, subcontractor markets, material pricing, and service-level benchmarks.
• Project Leadership: Ownership mentality with a focus on accountability, urgency, and strategic delivery.
• Sales Acumen: Ability to support pre-sales efforts and identify growth opportunities.
• Collaboration: Works cross-functionally to ensure alignment across sales, ops, tech, and customer teams.
• Communication: Clear, confident communicator who can lead meetings, write proposals, and build relationships.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.