Guest Service Representative

divh2Guest Service Representative/h2pThe Cambria Hotel Templeton-Paso Robles is looking for an outstanding part-time Guest Service Representative to join the team. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guests expectations on a daily basis. Join our team at the new Cambria Hotel in Templeton, CA near Paso Robles, where we deliver upscale, unforgettable experiences to our guests. We are looking for passionate, service-driven individuals to help create a welcoming atmosphere in this vibrant location, known for its wine country charm and scenic beauty. If you thrive in a dynamic and guest-focused environment, wed love to hear from you! New Hire Cash Bonus Offered! Ask the hiring manager for details./ppCore functions of the position, but are not limited to the following:/pulliMaintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests/liliCommunicate effectively with guests and fellow team members/liliGreet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied/liliFacilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability/liliRegularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out./liliCourteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHCs reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests/liliMaintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone./liliOperate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service./liliControl cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy./liliProcess all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner./liliContribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations./liliProvide assistance to other team members and departments to contribute to the best overall performance of the department and hotel./li/ulpBenefits, Travel Perks More 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Pay Range: $18.00-$19.00 per hour/ppQualifications/ppEducation Required: High School or better./ppExperience Preferred:/pulliPersonal Skills/liliHighly organized and efficient/liliPro-active and results driven/liliAbility to adapt and demonstrate flexibility/liliLeads by example and with integrity/liliExcellent communicator and team motivator/liliBusiness-like, socially engaged, passionate, expressive demonstrating a positive attitude/liliProfessional Skills/liliProficiency in MS Office Suite/liliExperience with hotel operations software sales programs/liliSkillful in project planning/ tasks and able to prioritize projects/ tasks/lili1-3 years: Work Experience: At least 1-3 years experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities/li/ulpEqual Opportunity Employer/p/div