Human Resources Assistant 3
Dataman Ltd
Overview: DatamanUSA is looking for a Human Resources Assistant 3 for our direct client based in TX. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job Title: Human Resources Assistant 3 Location: Irving, TX Duration: 12+ months Roles & Responsibilities: • Design and maintain schedules for phone, chat, case, and off-phone assignments. • Collaborate with stakeholders to balance staffing needs and workload demands. • Monitor agent adherence and productivity in real time. • Process time-off requests, schedule adjustments, and exception handling. • Lead forecast meetings and provide staffing recommendations based on data analysis. • Build and maintain dashboards, reports, and KPI tracking metrics. • Recommend and implement process improvements for operational efficiency. • Configure workforce management tools to track productivity metrics accurately. • Stay current with workforce management best practices and industry trends. • Work independently with minimal supervision while delivering high-quality results. Basic Qualifications (Mandatory): • 3-5 years of workforce management or scheduling experience in a contact-center environment. • Experience with AWS Connect or similar cloud-based contact-center platforms. • Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP/INDEX-MATCH, Macros). • Strong analytical and problem-solving skills. • Excellent written and verbal communication skills. • Ability to work on-site in Irving, TX. Preferred Qualifications: • Bachelor's degree in Business, Human Resources, or related field. • Experience with ServiceNow or other ITSM case-management tools. • Familiarity with Microsoft Teams and SharePoint. • Experience presenting data and recommendations to leadership teams. Skills: 3-5 years of workforce management or scheduling experience in a contact-center environment.,Experience with AWS Connect or similar cloud-based contact-center platforms.,Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP/INDEX-MATCH, Macros).,Ability to work on-site in Irving, TX.
Vacancy posted 21 hours ago
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