Onsite Warehouse Specialist

Job Description

Job Description

Onsite Warehouse Specialist

Department: Customer Service

Reports To: Store Manager

Location: Fort Worth

Job Purpose:

The Onsite Warehouse Specialist is responsible for managing Richards Supply inventory programs located onsite at customer facilities. This role ensures accurate stock levels, timely replenishment, and strong day-to-day customer relationships that improve efficiency and productivity. The position directly supports our purpose of helping customers overcome challenges while reinforcing our commitment to service, ownership, and follow-through

KEY RESPONSIBILITIES

Inventory Management & Accuracy

• Monitor, replenish, and maintain dedicated inventory at assigned customer locations
• Perform routine cycle counts and audits to ensure inventory accuracy
• Adjust min/max levels based on usage trends and customer demand
• Identify slow-moving or obsolete inventory and recommend corrective actions
• Maintain organized, clean, and clearly labeled inventory areas

Order Entry & Processing

• Enter and process replenishment orders accurately using company systems (Profit21 or applicable ERP)
• Coordinate with Inside Sales, Purchasing, and Warehouse teams to ensure timely fulfillment
• Track open orders and proactively communicate status updates to customers
• Verify order accuracy prior to delivery or restocking

Problem Solving & Continuous Improvement

• Identify inventory inefficiencies, stockouts, or overstock situations and propose solutions
• Recommend cost-saving or productivity-enhancing inventory adjustments
• Assist customers in improving workflow related to inventory storage and access
• Escalate recurring issues and collaborate internally to prevent future disruptions

Customer Service & Communication

• Serve as the primary onsite Richards Supply representative
• Build trusted, professional relationships with customer personnel at multiple levels
• Communicate clearly regarding order status, product substitutions, or supply chain challenges
• Respond promptly to customer needs and follow through to completion
• Represent Richards Supply with professionalism, humility, and service-mindedness

Equipment Upkeep & Maintenance

• Maintain vending machines, bins, shelving systems, or other managed inventory equipment
• Perform basic troubleshooting and coordinate service when necessary
• Ensure all equipment remains clean, functional, and professional in appearance
• Maintain company vehicle in clean and safe operating condition

PERFORMANCE STANDARDS

Be On Time

• ≥98% on-time replenishment of managed inventory locations
• Same-day order entry for all completed site visits
• Respond to customer inquiries within standard response times
• Complete scheduled customer visits as planned

Do It Right

• Maintain inventory accuracy at managed locations
• Achieve target fill rate standards established by branch leadership
• Zero preventable stockouts due to oversight or inaction
• Accurate order entry with <1% correction rate
• Maintain clean, organized, and safety-compliant customer inventory areas

Work As One

• Proactively communicate inventory trends with Sales and Purchasing teams
• Participate in branch meetings and continuous improvement initiatives
• Maintain positive working relationships with customers, suppliers, and team members
• Support overall branch revenue growth and gross margin objectives
• Contribute to customer retention and expansion of managed inventory programs

CLEAR LINE OF SIGHT

Each role at Richards Supply supports our company goal: earning a “seat at the table” in our customers’ production and planning meetings. This section explains how the Onsite Warehouse Specialist builds customer trust and long-term value.

• Ensures customers never experience preventable downtime due to missing critical supplies.
• Demonstrates reliability and ownership through consistent onsite presence and follow-through. Responds quickly to all customer or co-worker inquiries or requests for support.
• Builds daily trust-based relationships that elevate Richards Supply from vendor to valued operational resource.

QUALIFICATIONS

Required

• Valid driver’s license with clean driving record
• Experience in inventory management, warehouse operations, or customer-facing service role
• Comfortable using tablets, web-based applications, and ERP systems
• Strong organizational skills and attention to detail
• Ability to work independently with minimal supervision
• Strong communication and relationship-building skills

Preferred

• Experience with industrial distribution or MRO products
• Familiarity with vending systems or managed inventory programs
• Working knowledge of Profit21 or similar ERP platforms
• Basic mechanical aptitude for light equipment troubleshooting

Physical Requirements

• Ability to lift up to 50 pounds regularly
• Frequent standing, walking, bending, and reaching
• Ability to operate company vehicle safely
• Occasional use of ladders or step stools
• Work in warehouse and production environments with varying temperatures

WORK ENVIRONMENT

• Primarily onsite at customer facilities (industrial, manufacturing, or construction environments)
• Regular travel within assigned geographic territory
• Combination of warehouse, production floor, and office environments
• Exposure to noise, dust, and varying weather conditions during travel
• Use of company vehicle and mobile technology equipment

Richards Supply Co. is a family-owned business based in Waco, TX. We have been providing exceptional products and services to the industrial and contractor markets since 1937. We currently have full-stocking stores servicing the Ft Worth, Temple, and Waco, TX markets.

Company Description

Richards Supply Co. is a family-owned business based in Waco, TX. We have been providing exceptional products and services to the industrial and contractor markets since 1937. We currently have full-stocking stores servicing the Ft Worth, Temple, and Waco, TX markets.\r\n\r\nRichards is an Equal Opportunity Employer