Front Office Assistant

POSITION SUMMARY The Front Office Assistant position provides direct customer service to patients. Duties include but are not limited to check‑in and check‑out of patients via EPM, verifying insurance eligibility, providing cashier services, scheduling and confirming patient appointments, answering incoming phone calls, all clerical activities, office supply maintenance and scanning of medical records. EXPECTATIONS Employees are expected to demonstrate a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged QUALIFICATIONS High school diploma or GED from an accredited institution. Certification to perform CPR and AED for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross. Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations. Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication. Proficient mathematical skills for use in a healthcare setting. Basic computer proficiency to include Windows, MS Office, and internet. Ability to problem solve in situations both independently or with support from team and/or leadership. Ability to multi‑task and work effectively in a high‑stress and fast‑moving environment. Ability to communicate in more than one language (non‑essential). Electronic Health Record experience (non‑essential). One year of front desk or customer service experience (non‑essential). POSITION RESPONSIBILITIES Greet all patients and offer assistance with questions, or direct them to the appropriate person or location. Answer the phone, greet callers, establish the reason for call and resolve issues or refer to appropriate person. Maintain and distribute patient documentation in an organized manner. Accurately enter all patient demographics and other required information into the practice management system. Obtain patient registration information and enter into computer system. Identify financial status of patients regarding sliding fee scale, insurance or discounts; refer to eligibility as needed. Verify third‑party payer coverage and billing information – insurance, etc. Prepare and balance individual financial daily batch for processing. Accurately handle cash drawer and daily receipts. Schedule patient appointments for medical providers via the computerized PM. Scan documents into electronic health record. Participate in UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection. Educate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within the organization and help them navigate access to these services. Other duties as assigned, including performing duties cross‑functionally across all departments and traveling to other health centers to meet operational need for provider and patient care coverage. PHYSICAL DEMANDS AND WORK ENVIRONMENT While performing the duties of this job, the employee may be required to sit for long periods, stand, walk, use hands to handle objects, use arms to reach, climb steps or stairs, balance, stoop, kneel, crouch, or crawl, talk or hear, smell, and manage stress. The employee must frequently lift and/or move up to 25 pounds without assistance and occasionally lift or move up to 50 pounds with assistance. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment may involve exposure to weather conditions when traveling to clinic sites and moderate noise levels. Employees may be exposed to health hazards such as contagious diseases and blood borne pathogens when working in the clinic area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. COMPLIANCE All employees are required to comply with the company's written standards, including the Compliance Program and Code of Conduct, policies and procedures, and report any conduct that potentially violates legal or compliance requirements. This compliance will be considered part of regular performance evaluation. PATIENT CENTERED MEDICAL HOME AND INTEGRATED CARE TEAM Employees promote interdisciplinary communication and collaboration to enhance the delivery of quality across the system. They maintain a team‑based model to promote wellness and improve health outcomes. LEGAL NOTICE In compliance with EEOC 29CFR part1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization. #J-18808-Ljbffr