Consumer Loan Servicing Specialist: III (Senior)

Job Opportunity

Provides support for Sales and Acquisitions (SAQ), Special Projects, management and others as needed. Assists in building new process for servicing transfers of mortgage loans. Primary focus will be supporting SAQ, but may support other areas of Consumer Loan Servicing as needed.

Responsibilities include:

• Project management and participation
• Research issues and take action to correct
• Partner with internal colleagues, customers, investors and vendors
• Procedure review, modification, and creation
• Process map creation and ongoing upkeep
• Build test scripts, manage and implement testing and reporting
• Lead in process improvement ideas and documentation
• Perform reviews associated with regulatory/compliance requirements
• Perform other duties as assigned
• Assist in developing and maintaining department procedures
• Review, research and resolve issues with systems and investors

Must Have:

• 3 or more years of experience in loan servicing, secondary marketing, or financial services
• Experience and proficiency with Microsoft products including Excel and Visio
• High School Diploma or equivalent

Nice To Have:

• 1 – 3 years of Project Coordination experience
• A good understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile/Scrum) and project management processes and standards
• Excellent verbal and written communications; ability to explain risks and issues to various levels within the organization
• Highly motivated with strong organizational (time management, planning, goal setting, tracking, etc.), analytical, decision making, and problem-solving skills
• High level of professionalism and confidence with the ability to build credibility and work collaboratively with team members, leadership, Risk, Audit, IT, and business partners
• Ability to handle multiple priorities and effectively prioritize, drive, and execute tasks to completion within defined SLAs in a high-pressure environment
• Strong business and technology aptitude with a willingness to learn