Clinical Assistant/ Integrated Care Coordinator

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Position Title : Clinical Assistant/ Integrated Care Coordinator

Position summary: The ICC Clinical Assistant Coordinator supports daily clinical and operational workflows across multiple specialty service lines and ICC programs by assisting providers with in-house testing, specialty procedures, and day-to-day patient care support. This position ensures patients receive compassionate, timely, and well-organized care by focusing on direct clinical assistance, procedural support, patient flow, and basic coordination needs of complex chronic care management cases.

Responsibilities

• Perform patient intake and triage, including confirming identity, obtaining vitals, and updating history, medications, and allergies in the EHR.
• Greet and escort patients to triage/exam rooms in a timely manner.
• Assist providers with in-house procedures and specialty testing (e.g., EKGs, PFTs, gynecologic exams) and prepare patients and rooms for visits.
• Maintain clean, organized, and fully stocked exam and procedure areas; sterilize instruments and follow infection control protocols.
• Draw, label, log, reconcile, and send labs; complete accurate, timely clinical documentation and coordination logs.
• Monitor patient flow and wait times, communicate delays, and support same-day schedule optimization, including confirmations, no-show outreach, and filling gaps.
• Schedule follow-up appointments, assist with basic transportation needs, and educate patients on available resources as directed.
• Serve as a routine point of contact for patients and families and respond to assigned messages and tasks from providers and leadership.
• Support front desk functions during high-volume periods (check-in, check-out, follow-up booking).
• Escalate complex medical, behavioral, or social needs to appropriate care management or clinical leadership.
• Complete opening and closing duties (room readiness, temperature logs, cleaning, restocking, equipment shutdown, PHI security) and report low stock or site issues promptly.
• Develop, update, and maintain individualized care plans in collaboration with patients, providers, caregivers, and the care team.
• Support patients after emergency room visits, hospital admissions, inpatient discharges, or other transitions of care.
• Connect patients to community resources that support health, safety, housing, food access, transportation, benefits, and overall well-being.

Qualifications

Required Qualifications

• Certification as a Medical Assistant (CMA or RMA) preferred.
• Associates Degree
• Strong understanding of infection control and clinical protocols.
• Experience supporting clinical workflows, patient triage, and in-office procedures in a medical office or ambulatory setting preferred.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work collaboratively across clinical and administrative teams.

Required Skills

• Competency in conducting triage, assisting with medical procedures, and performing sterilization and autoclaving.
• Excellent communication skills to interact effectively with patients and healthcare providers.
• Strong organizational abilities to manage documentation, and logbook updates.
• Attention to detail is crucial for accurate documentation and maintaining a sterile environment.
• Ability to work collaboratively with healthcare professionals in a dynamic medical office setting.
• Flexibility to handle diverse responsibilities and adapt to changing priorities.
• Ability to identify and escalate complex care management needs appropriately.

Physical Requirements

• Hearing: Adequate to perform job duties in person and over the telephone.
• Speaking: Must be able to communicate clearly in person and over the telephone.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Requires frequent bending, reaching, standing, walking, squatting, and sitting, pushing, and pulling exerted regularly throughout a regular work shift.
• Prolonged periods of sitting at a desk and working on a computer.

Key Competencies

• Customer / Patient Service

Acknowledges patients/customers promptly in a warm, courteous manner; proactively offers to help and responds to requests for help; receives and answers patients/customers in a calm, reassuring manner; focuses attention on patients vs. personal business; answers phones, returns calls, and responds to in-person questions promptly; provides accurate information while demonstrating empathy; takes appropriate actions to ensure focus is quality patient care; treats patients, co-workers, physicians, practitioners, and colleagues as “customers”, courteous at all times; adheres to all WMG customer service standards.

• HIPAA (Health Insurance Portability and Accountability), Confidentiality, and Infection Control Compliance

Follows office procedures with regard to HIPAA documents and adheres to HIPAA privacy mandates; adheres to confidentiality policy; demonstrates infection control compliance relevant to job responsibilities: e.g., standard precautions.

• Problem Solving and Judgment

Demonstrates ability to determine best course of action for resolving issues based on presenting situation; able to assess and view situations from variety of perspectives; can dig deep to identify the real issues; solves problems and/or seeks appropriate guidance to solve problems; able to work independently and make appropriate decisions in absence of “supervisor.”

• Communication

Communicates effectively and clearly both verbally and in writing; conveys information and responds to all in a credible, professional, and clear manner; speaks respectfully to all; keeps others informed of relevant issues; shares information; Uses active listening skills; uses facial expressions, body language and tones of voice that convey positive messages; maintains calm in conflict situations, handling situations and people with tact and professionalism; writes accurate, understandable messages.

• Dependability

Reliable when it comes to attendance and punctuality; if going to be late or absent, calls supervisor in advance; respects how others on team will be impacted by lateness or absenteeism or schedule changes; present and accessible during scheduled hours.

• Teamwork

Pitches in when help is needed and help other team members; builds and maintains constructive relationships; engages in behaviors that support working together as a team; able to see things from another’s perspective; demonstrates work flexibility for good of WMG/team regarding locations, functions, and hours; demonstrates an awareness and sensitivity to cultural diversity.

• Professional Appearance

Takes pride in professional demeanor and appearance; wears appropriate attire/uniform and name tags; takes pride in appearance and cleanliness of work area; keeps work area organized with necessary clinical and non-clinical materials.

• W illingness to Learn/Continuous Learning

Demonstrates ability to learn new things in stated timeframe; demonstrates willingness and ability to adapt to new processes, policies, and technology changes; keeps up to date with all required education, certification, licenses; assesses and identifies own learning needs.

• Patient/Other Contacts

Regular patient contacts. Regular contact with families of patients, employees, and the public.

• Working Conditions

Intermittent exposure to one or more mildly unpleasant physical conditions.

• Environmental Hazards

Intermittent exposure to situations that could cause moderate to serious illness or injury.

Equal Opportunity Employer

Essen H ealth care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.