Home Care Intake Staffing Coordinator - In Person

Job Description

Job Description

About the Role

We are seeking a highly organized, compassionate, and detail-oriented Home Care Intake Staffing Coordinator to join our team. This position plays a key role in coordinating new client admissions, managing caregiver staffing and scheduling, and ensuring clients receive timely, reliable home care services.

The ideal candidate will be responsible for managing the intake process from initial referral through service initiation, coordinating caregiver assignments, filling staffing needs, and maintaining communication with clients, families, caregivers, and referral sources. The successful candidate must be able to multitask, solve scheduling challenges, and work efficiently in a fast-paced home care environment.

Location: Woodcliff Lake, NJ
Schedule: On-Site

Monday to Thursday | 8 AM - 4 PM

Friday | 8 AM - 1 PM

Key Responsibilities:

• Coordinate caregiver staffing assignments based on client needs, availability, qualifications, location, and requested schedules.

• Manage caregiver schedules and ensure appropriate coverage for new client cases, ongoing assignments, and open shifts.

• Communicate with caregivers regarding new assignments, schedule changes, call-outs, and client-specific requirements.

• Arrange replacement coverage for caregiver absences, cancellations, and last-minute staffing emergencies.

• Match clients with suitable caregivers while considering continuity of care, compatibility, and service requirements.

• Maintain accurate staffing schedules and update scheduling systems as assignments change.

• Monitor upcoming start-of-care dates and coordinate staffing to ensure caregivers are available before services begin.

• Follow up with caregivers and clients to confirm assignments and address scheduling concerns.

• Collaborate with recruitment, human resources, and operations teams to communicate ongoing staffing needs.

• Serve as a primary point of contact for clients, families, caregivers, and referral partners regarding intake and scheduling matters.

• Coordinate with internal teams to support smooth client onboarding and uninterrupted service delivery.

• Maintain confidentiality and comply with HIPAA requirements and applicable state and federal regulations.

• Track intake activity, staffing coverage, client admissions, and pending assignments.

• Identify operational issues and help implement solutions that improve efficiency, client satisfaction, and caregiver coverage.

• High school diploma or equivalent required; an associate's or bachelor's degree in healthcare administration or a related field is preferred.

• Previous experience in home care, home health, healthcare administration, staffing, scheduling, or a medical office preferred.

• Experience coordinating caregiver schedules and filling open shifts.

• Strong organizational skills and exceptional attention to detail.

• Excellent verbal and written communication skills.

• Ability to multitask, prioritize competing demands, and meet deadlines in a fast-paced environment.

• Strong problem-solving skills and the ability to respond effectively to last-minute staffing changes.

• Proficiency in Microsoft Office and scheduling, electronic health records, or home care management software.

• Ability to maintain confidentiality and handle sensitive client and employee information appropriately.

• A customer-focused attitude and the ability to work collaboratively with clients, caregivers, and team members.

• Knowledge of home care operations, caregiver scheduling, and client admission procedures.

• Experience coordinating staffing for personal care aides, home health aides, certified nursing assistants, or other applicable care professionals.

• Ability to balance client service needs with caregiver availability and agency staffing requirements.

• Bilingual skills are a plus.

• Competitive salary based on experience.

• Opportunities for professional growth and advancement.

• A supportive and collaborative work environment.

• The opportunity to make a meaningful difference in the lives of clients and their families.

• Paid time off, medical, dental, vision

Interested candidates should submit their resume highlighting relevant experience in home care intake, staffing coordination, scheduling, or healthcare administration.

We are looking for a dependable, proactive, and organized professional who can successfully manage both client intake and caregiver staffing while helping ensure quality care and reliable service delivery.

Equal Opportunity Employer: We provide equal employment opportunities to all qualified applicants in accordance with applicable laws.