Patient Experience Representative

Serving diverse communities with real impact, without the daily grind of a major-city commute

This Jobot Job is hosted by: Bri Dodson
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $17 - $21 per hour

A bit about us:

We are a mission-driven healthcare organization focused on delivering accessible, patient-centered care. Our teams are collaborative, supportive, and deeply committed to creating a welcoming experience for every individual we serve.
We believe operational excellence and compassionate service go hand in hand, and our patient-facing teams are essential to making that possible.

Why join us?

This role serves as a critical connection between patients and care teams. As the first point of contact both in person and over the phone, you’ll play a key role in shaping the patient experience from start to finish. Success in this position requires professionalism, empathy, attention to detail, and the ability to thrive in a fast-paced healthcare environment.
You’ll support patient access, registration, scheduling, insurance verification, and payment collection while ensuring every interaction reflects a commitment to respect, confidentiality, and service excellence.

• Meaningful work supporting patient access to care
• Stable, full-time opportunity in healthcare
• Team-oriented environment with strong operational support
• Opportunity to build long-term skills in healthcare operations
• Role with impact, visibility, and daily human connection

Job Details

Job Details:

We are seeking a highly motivated and dedicated individual to join our team as a Permanent Patient Experience Representative. This role is integral to our mission of providing exceptional healthcare services to our patients. As a Patient Experience Representative, you will be the first point of contact for our patients, setting the tone for a positive experience. You will be responsible for managing patient interactions, addressing inquiries, and ensuring a smooth and efficient patient flow within the healthcare facility. This position offers a unique opportunity to work in a dynamic, patient-focused environment where you can make a significant impact on patient satisfaction and overall patient experience.

Responsibilities:

• Serve as the first point of contact for patients, greeting them in a courteous and professional manner.
• Manage patient appointments, including scheduling, rescheduling, and cancellations.
• Ensure accurate and timely documentation of patient interactions in accordance with HIPAA regulations.
• Handle patient inquiries, providing accurate and relevant information about our healthcare services.
• Collaborate with healthcare professionals to ensure a seamless patient experience from check-in to check-out.
• Participate in training and development activities to stay updated with the latest medical terminology and healthcare service standards.
• Assist in the development and implementation of strategies to improve patient satisfaction and experience.
• Resolve patient complaints in a timely and effective manner, escalating issues when necessary.
• Maintain a clean and organized work area, contributing to a safe and pleasant environment for patients.

Qualifications:

• A minimum of 2 years of experience in a customer service role within the healthcare industry.
• Proficiency in appointment scheduling systems and procedures.
• Strong knowledge of medical terminology.
• Demonstrated understanding of HIPAA compliance and other relevant healthcare regulations.
• Excellent communication and interpersonal skills, with the ability to interact positively with patients of all backgrounds.
• Proven ability to handle confidential information with discretion.
• High level of professionalism with a patient-focused approach.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Strong problem-solving skills, with the ability to address patient inquiries and complaints effectively.
• High school diploma or equivalent; a degree in a healthcare-related field is a plus.

If you are passionate about healthcare and enjoy working with people, this could be the perfect opportunity for you. We look forward to hearing from you!

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

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