Intake Coordinator

Intake Coordinator

The Intake Coordinator is primarily responsible for gathering demographics and historical information to assess the clinical needs and urgency of clients requesting behavioral health services and diagnosis. Your expertise will help tailor individualized treatment plans that address the unique challenges of each client, contributing significantly to their recovery and their overall well-being. Complete authorizations in accordance with established professional and ethical guidelines, policies, and procedures.

Will interact and communicate with Clinical staff and support staff as it relates to required services.

Primary Job Responsibilities:

• Provide telephone and in-person triage, crisis evaluation, and crisis management for consumers to assist in prioritization, scheduling, and assignment of new clients.
• Conduct intake interviews, including administration and interpretation of client questionnaires and medical/psychological history.
• Performs thorough biopsychosocial assessment and develops and implements client-driven treatment plans using evidence-based therapeutic techniques suited to client needs and goals.
• Conduct diagnostic evaluations to understand client needs and challenges.
• Assign clients to clinicians or group therapy and prepare intake summaries and write-ups using the electronic records system.
• Coordinate services, including consultation with psychiatrist, referral to appropriate community resources, follow-up, and case disposition.
• Maintain clinical records in accordance with agency policies and state/federal regulations.
• Participate in scheduled meetings, including staff meetings and clinical meetings.
• Participate in trainings to maintain and enhance job skills.
• Perform, as assigned, other responsibilities associated with counseling and consultative services including, but not limited to, participation in committees and Implementation of research activities and special projects.

Job Skills:

• Must have excellent verbal and written communication skills, active listening skills, and exceptional customer service skills to evaluate clients, assess their care needs, and guide them through the admissions process.
• Proficient with data entry and other technical computer skills requiring information to be entered into digital systems, accessing digital forms, and creating electronic patient files.
• Must have excellent time management skills to schedule appointments for patients and manage multiple patients at once.
• Commitment to ethical practice and adherence to all professional and legal confidentiality guidelines

Education/Experience:

• Master's degree in Psychology, Social Work, Counseling, or a related field.
• Current, valid Georgia State Licensure as a Clinical Psychologist, LCSW, LPC, LMFT, or Associate Licensure (LMSW, LAPC, AMFT).
• Minimum of two years of experience in clinical therapy, with demonstrated proficiency in clinical assessment and treatment.
• Experience with electronic health records and clinical documentation software.

Competencies:

• Do the Right Thing – Doing what's right starts with integrity. It means being honest about your actions, your intentions, and how you treat people—especially when no one's watching.
• Own It –Everyone has a part. If you've been trusted with something, it's because it's yours to manage. When we all take care of our piece, everything runs as it should.
• Serve First –Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Choose Solutions –You always have a choice. Our strength is in choosing what moves us forward. Be someone who solves, and choose what helps, not what hurts.
• Lead with Respect – You can't lead others if you don't respect yourself first. Respect shows up in how we speak, how we act, and how we care for people. Leadership starts inside.
• Commit to the Goal – The plan might shift. The process might change. People might come and go. But the goal stays the goal. Get there—and make sure we're getting there together.

Preventive Measures is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon receipt of and passing all job-related clearances, background checks and regulated requirements as applicable and permissible by law.