Medical Information Specialist

Responsibilities Receives, documents, and responds to written medical information requests from healthcare providers Handles escalated calls from the client’s call center regarding products as needed Updates and/or creates medical letters pertaining to the client’s products Limits corporate liability by meeting the medical, ethical and legal responsibilities of providing product/device-related information Serves as an educational resource to both internal and external customers Recognizes and gathers, according to FDA guidelines and company policies, initial information regarding any product complaint or adverse event of which made aware during the handling of medical information and medical device inquiries Contributes to interdepartmental projects and supports the provision of medical, scientific, and technical information regarding the client’s products, as needed Provides assistance and/or training to other medical information personnel (i.e. consultants) Participates in handling call center escalations (no on‑call or after‑hours required, however) Required 3+ years experience with providing medical information to customers in a pharmaceutical company Excellent attention to detail, interpersonal, communication, and negotiation skills. MS Office; Experience with MI Systems a plus, but not required #J-18808-Ljbffr