Dental Office Manager

Job Description

Job Description

Job Summary
We are a privately owned, patient-centered dental practice seeking an experienced Front Office Manager to oversee all front desk operations. This role is ideal for someone who enjoys taking ownership, building strong patient relationships, and working closely with the doctor and clinical team to keep the practice running smoothly.

Position Overview
The Front Office Manager will be the leader of the administrative side of the practice, ensuring exceptional patient experience, efficient scheduling, accurate billing, and strong collections. You will serve as the primary point of contact between patients, staff, and the doctor.

Responsibilities

• Manage daily front office operations and staff
• Welcome and check out patients, process payments, and coordinate upcoming appointments.
• Maintain the practice schedule, proactively identifying gaps and employing strategies to achieve the daily production target.
• Handle insurance verification, claims, billing, and follow-ups
• Manage accounts receivable and collections
• Ensure excellent patient communication and service
• Coordinate closely with the clinical team and the doctor
• Train, coach, and support team members
• Maintain HIPAA compliance and office protocols
• Monitor and report key practice metrics (production, collections, no-shows)

Qualifications

• Minimum 3 years’ experience in a dental front office role
• Prior management or lead front desk experience preferred
• Strong knowledge of dental insurance and billing
• Experience with dental practice software (Open Dental)
• Professional, friendly, and confident communication style
• Organized, dependable, and detail-oriented

Why Join Our Practice

• Stable, privately owned practice
• Collaborative, supportive team environment
• Opportunity to make a meaningful impact on practice growth