Client Relationship Consultant (Banker - multiple levels) - West Los Angeles, CA

Job Description Client Relationship Consultants build relationships with customers by meeting face to face, engaging them when and where they need to provide the best possible counsel. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer’s unique goals and needs. They are also responsible for originating and closing consumer loans, opening accounts, and opening and/or closing the branch. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. Failure to meet or maintain NMLS requirements may result in rescission of your offer or termination of employment. Client Relationship Consultant 1 Salary Range: $20.34 - $24.86 Basic Qualifications High school diploma or equivalent One to three years of customer service experience One to three years of sales experience Location Expectations This role requires working from a U.S. Bank location for all scheduled work days. Preferred Skills/Experience Basic knowledge of retail product philosophy, policy, procedures, documentation and systems Basic knowledge of all retail products and services Proven customer service and interpersonal skills Effective selling and referral skills Strong mathematical, problem-solving, and negotiation skills Strong verbal and written communication skills Experience in the financial services industry preferred Client Relationship Consultant 2 Salary Range: $23.17 - $28.37 Basic Qualifications High school diploma or equivalent Three to four years of customer service experience Three to four years of sales experience Location Expectations This role requires working from a U.S. Bank location for all scheduled work days. Preferred Skills/Experience Thorough knowledge of retail product philosophy, policy, procedures, documentation and systems Thorough knowledge of all retail products and services Proven customer service and interpersonal skills Experience in participating in sales campaigns/promotions Strong mathematical, problem-solving, and negotiation skills Strong verbal and written communication skills Experience in the financial services industry preferred Experience assisting less experienced personnel Client Relationship Consultant 3 Salary Range: $27.21/hour - $33.27/hour Basic Qualifications High school diploma or equivalent Four to five years of customer service experience Four to five years of sales experience Location Expectations This role requires working from a U.S. Bank location for all scheduled work days. Preferred Skills/Experience Proven ability to build and foster relationships with clients through proactive outreach and follow-up Ability to effectively engage and communicate with clients Thorough knowledge of applicable bank and branch policies, procedures and support systems Thorough knowledge of all retail products and services Proven customer service and interpersonal skills Experience in participating in sales campaigns/promotions Experience with using and demonstrating digital products and self‑service technologies Ability to explore and identify a customer’s true needs while leveraging a digital first mindset Demonstrated advanced level of proficiency in making appropriate recommendations that meet customers’ needs both reactively and proactively Experience in the financial services industry preferred Client Relationship Consultant 4 Salary Range: $30.91/hour - $37.74/hour Basic Qualifications High school diploma or equivalent Five or more years of customer service experience Five or more years of sales experience Location Expectations This role requires working from a U.S. Bank location for all scheduled work days. Preferred Skills/Experience Proven ability to build and foster relationships with clients through proactive outreach and follow-up Ability to effectively engage and communicate with clients Advanced knowledge of applicable bank and branch policies, procedures and support systems Thorough knowledge of all retail products and services Proven customer service and interpersonal skills Experience in participating in sales campaigns/promotions Experience with using and demonstrating digital products and self‑service technologies Ability to explore and identify a customer’s true needs while leveraging a digital first mindset Demonstrated advanced level of proficiency in making appropriate recommendations that meet customers’ needs both reactively and proactively Experience in the financial services industry preferred Previous supervisory experience preferred Benefits Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. Learn more about the E‑Verify program. U.S. Bank will conduct background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and the San Francisco Fair Chance Ordinance. Certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act and other federal guidelines applicable to the role. #J-18808-Ljbffr Us Bank