Experianced Customer service representative - commerical lines

Job Description

Job Description

To provide assistance to producers with handling and processing of new and renewal commercial lines business in accordance with Agency procedures and guidelines; to provide customer service to clients as assigned and requested. Provide, with a positive attitude, a high level of support in obtaining, maintaining, expanding, and servicing commercial accounts.

Responsibilities

• Provide positive, prompt, accurate, and courteous service to clients.
• Coordinate expirations with producers to obtain renewal and/or new business information. Maintain expiration control log.
• Assist in marketing new and renewal business, determine premiums, prepare proposals, presentation packets and maintain underwriting and marketing information by carrier. Accompany producer to client meetings when requested.
• Check new and renewal policies for accuracy in rating, typing, coverage, signatures, and input these transactions to generate billing invoices. Ensure that these items are delivered and/or mailed to the client or producer for delivery.
• Receive phone calls from clients and companies regarding insurance, claims, or administrative needs, and comply with the request and/or refer to the producer when necessary.
• Maintain a suspense system to follow up on outstanding orders, correspondence, reports, and follow up on overdue and suspense items.
• Perform special projects at management’s request.
• Meet with clients to discuss and handle their insurance needs.
• Keep producers fully informed of all important activities on their accounts.
• Assist other departments and producers in cross-selling and account rounding.
• Perform other related duties as assigned.

Requirements

• At least five (2) years in the insurance industry.
• Education requirement: College degree preferred.
• P&C Insurance License (Required)
• Must understand and analyze commercial lines insurance coverage, forms, procedures, and policy rating systems.
• Should have a thorough understanding of commercial lines underwriting and coverages.
• Must desire to acquire advanced insurance designations.
• Must be proficient in various computer software applications in word processing, spreadsheets, database, and presentation software (MS Word, Excel, Outlook, Access, PowerPoint).
• Professional designation is a plus.
• Must have a reliable source of transportation.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan