Customer Service Representative

Sales Outfitter - FirearmsThe Sales Outfitter - Firearms is responsible for maintaining Counter Sales and Customer Service for Firearms along with Floor and Counter Sales of other Hunting Merchandise. They perform various selling/customer service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information, assistance and direction to customers.Essential Functions:Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:Identifying and evaluating customers' needs,Making product recommendations based off of this analysis,Promoting programs including, but not limited to CLUB membership, VOC and IN Store Pick up.Ensures 4473 Forms are completed thoroughly and accurately.Obtains the ability to demonstrate product to customers.Organizes and maintains Merchandise within the retail Store for Sales at Gun Counter Responsibility.Replenishes product on shelves as required per merchandising guidelines.Remains product "expert" through ongoing product knowledge training.Remains knowledgeable of advertised sales; maintains pricing and signing.Assists with Seasonal Floor merchandise moves.Keeps work area clean, neat and well stocked with supplies.Follows all company policies and procedures.All other duties as assignedExperience/Qualifications:Minimum Degree Required: High School Diploma or equivalentExperience: 0-2 years of experience in RetailMust be 21 years of age or olderKnowledge, Skills, and Ability:Knowledge and Experience Product knowledge of Firearms and AmmunitionKnowledge in ATF Federal and State RegulationsCustomer Service and Sales of Firearms and AmmunitionGCAAbility to Merchandise and Stock MerchandiseTravel Requirements:N/APhysical Requirements:Constantly stand and/or walk during shiftOccasionally ascend or descend ladders, stairs, ramps, etc.Constantly communicate with others to exchange informationOccasionally repeat motions that may include the wrists, hands and/or fingersOccasionally operate machinery and/or power toolsOccasionally operate motor vehicles or heavy equipmentLight work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)Occasionally work in tight and confined spacesOccasionally work in noisy environmentsIndependent Judgement:Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.Part Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!DentalVisionVoluntary benefits401k Retirement SavingsPaid holidaysPaid vacationBass Pro Cares FundAnd more!Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.Reasonable AccommodationsQualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io.