Phone Operator and Appointment Scheduler

Phone Operator / Appointment Scheduler

Santo Nino Health Center is highly seeking a friendly and detail-oriented Phone Operator / Appointment Scheduler to join our team. In this full-time role, you will handle a high volume of inbound calls, assist patients with scheduling, and provide excellent customer service. You'll play a key role in creating a positive patient experience and ensuring smooth daily operations. Medical Assistants highly preferred.

Monday through Friday with the hours of 8:00AM to 5:00PM with a one-hour lunch

Key Responsibilities

• Answer incoming calls in a professional and courteous manner
• Schedule, confirm, reschedule, and cancel patient appointments
• Assist patients with questions about services and appointment availability
• Verify and update patient information, including insurance and contact details
• Route calls and messages to appropriate staff or departments
• Document all interactions accurately in the system
• Handle patient concerns with empathy and escalate when needed
• Maintain confidentiality in compliance with HIPAA regulations
• Performs other duties as assigned by management.

Benefits

• Benefits may include: health insurance, paid time off, retirement plan, and more!!

Qualifications

• Call center, receptionist, or scheduling experience preferred
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Basic computer and data entry skills (EHR/EMR experience a plus)
• Detail-oriented, reliable, and patient-focused
• Bilingual in Spanish strongly desired

Education

• High school diploma or equivalent required
• Medical Assistant certification