Transportation Scheduler

Transportation Scheduler At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors. Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos, to help achieve our Higher Purpose? We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve. Our Culture & Core Beliefs Earn Trust Building Relationships Creating Joy Doing Right Improving Every Day Moving Forward Our Promise Purpose Driven Career Competitive Pay Best-In-Class Medical/Dental Coverage Free Mental Health & Life Coaching for Team Members and their Dependents Holiday Time Off with Pay Paid Community Service Day Paid Parental/Family Leave Paid Bereavement Leave Generous Paid Time Off (PTO) 401k Retirement Plan with Company Match And much more... Position Summary The Transportation Scheduler (TS) works in partnership with the Dispatch Coordinator to ensure timely and accurate processing of trip schedules on a real time, or near-real time basis. The individual in this role also serves as back-up to the Dispatch Coordinator as needed and may perform tasks including, but not limited to, batching trips for next day service, matching trips and driver availability, reviewing schedules after batching and rearrange trips based upon gaps in driver shifts and schedules. All work is performed while in frequent contact with peers, clinic co-workers and drivers to ensure patients receive the best service possible. The person in this position must be able to combine excellent computer skills with above average people skills to successfully fulfill the duties of the role. Responsibilities Manage trip assignments and completions real time/near real time via electronic ride system Continuous communication with co-workers to verify patient pick-up and drop-off Daily quality checks on upcoming trips Assist with next-day preparations to include tasks such as running batch jobs, reviewing and adjusting trip assignments and/or drivers' schedules What You'll Bring Knowledge, Skills, and Abilities Fluent oral Spanish and English skills Strong reading and writing English skills 1 year customer service experience required; healthcare industry preferred 1 year + transit experience with computerized scheduling or dispatching required; experience with Momentm or Novus systems preferred Ability to remain focused and address rapid-fire questions and issues orderly, timely, and accurately Demonstrated ability to monitor and respond to alerts on multiple platforms/applications simultaneously Highly organized and detail oriented Excellent interpersonal skills with a service attitude Team player with strong personal accountability and sense of urgency Ability to work independently and maintain excellence in service Effective problem-solving skills Education, Experience, Licensure, or Certification Requirements High school diploma or equivalent required 1 year of college preferred Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.