Operations Associate - E-commerce Fulfillment

About Badass Patches

Badass Patches is a veteran-owned company based in Raleigh, NC that designs and produces custom patches, challenge coins, apparel, and gear for military units, law enforcement agencies, fire departments, first responders, and organizations across the country. We have plans to expand our product offerings and grow our current footprint within the area.

Every order we ship represents someone's unit, career milestone, or accomplishment. Our customers trust us because we deliver exceptional quality, accuracy, and fast turnaround times. Every shipment leaving our warehouse matters.

We're a growing company with a small, close-knit team. Every employee plays an important role in our success, and everyone's contributions are noticed. We're looking for someone who wants more than just another warehouse job. We want someone who enjoys staying organized, takes pride in their work, and wants to grow with a company that's continuing to expand.

About the Role

This position combines warehouse operations, order fulfillment, inventory management, quality control, and problem solving. You'll spend part of your day picking and packing orders, but you'll also be trusted to verify order accuracy, identify mistakes before shipments leave the building, organize inventory, and help improve the way our warehouse operates.

Because we're a small business, everyone wears multiple hats. We're looking for someone who takes ownership of their work, notices the little things, and enjoys finding better ways to get the job done.

If you're dependable, detail-oriented, and enjoy working in a fast-paced environment where your work genuinely matters, we'd love to meet you.

What You'll Do

• Pick and pack customer orders with exceptional accuracy
• Verify products, quantities, and customizations before shipment
• Perform quality checks on outgoing orders
• Receive, organize, and stock incoming inventory
• Maintain accurate warehouse organization
• Assist with inventory counts and replenishment
• Help improve warehouse processes and efficiency
• Work with shipping software to prepare packages
• Keep workstations clean, organized, and efficient
• Communicate issues before they become problems

What Makes Someone Successful Here

The people who do well at Badass Patches tend to be:

• Naturally detail-oriented
• Reliable and punctual
• Organized without needing constant supervision
• Comfortable solving problems independently
• Able to stay focused in a fast-paced environment
• Willing to take ownership of mistakes and fix them
• Looking for a long-term opportunity rather than simply their next job
• Proud of producing high-quality work

Qualifications

Required:

• 2+ years of work experience in warehouse, fulfillment, logistics, manufacturing, retail operations, or another fast-paced environment
• Strong organizational skills
• Excellent attention to detail
• Comfortable lifting up to 50 lbs
• Reliable transportation
• High school diploma or GED

Preferred:

• Associate's or Bachelor's degree
• Experience with e-commerce fulfillment
• Experience using shipping software (ShipStation, UPS WorldShip, etc.)
• Inventory management experience
• Experience in small business operations
• Experience working in environments where accuracy is critical

Who Should Apply

This role is ideal for someone who:

• Enjoys being productive and staying busy
• Likes systems and organization
• Wants to grow with a small, expanding company
• Takes pride in accuracy and quality
• Is looking for a stable, long-term position

What We Offer

• $16–18/hour based on experience
• 401k & Health benefits
• Performance-based bonus opportunities
• Employee discounts on merchanise
• Opportunities for advancement as our operations continue to grow
• A supportive team where your ideas are heard and your work makes a visible impact

Why Join Badass Patches?

We're not a massive warehouse where you're just another employee number.

Our team is small, collaborative, and takes pride in delivering products that mean something to the people receiving them. Whether we're shipping patches for a military deployment, challenge coins honoring years of service, or apparel for first responders, we know our work has a real impact.

If you're looking for a place where reliability, initiative, and attention to detail are genuinely appreciated, we'd love to hear from you.