Ticket Operations Coordinator

Ticket Operations Coordinator

The North Carolina Courage, a member of the National Women's Soccer League (NWSL), is seeking a Ticket Operations Coordinator to join our team. This position plays a critical part in ticket operations and elevating fan experience. As a member of our Club, you will contribute to an environment grounded in our Operational Standards: Set the Standard. Own the Results. Lead the Club. We are looking for individuals who embody Integrity, Community, Accountability, Respect, and Excellence in everything they do and who are motivated to elevate the Courage through their work, attitude, and professionalism.

Position Summary

The Ticket Operations Coordinator will provide dedicated assistance with daily ticket operations and service functions, including partnering with the Sr. Manager of Ticket Sales & Operations to help improve Fan Experience, oversee Ticket Inventory Management and Distribution, and oversee daily Box Office Operations. The Ticket Operations Coordinator will help improve efficiency, enhance the fan experience, create operational continuity, and better position the department for continued growth. This role reports to the Senior Manager, Ticket Operations and Sales in the Ticketing Department.

Key Job Responsibilities

• Building ticket offer links for sales campaigns and promotional initiatives
• Managing inbound ticket operations requests, including:
  • Seat relocations
  • Ticket transfers
  • Mobile app support
  • Season Ticket Member additional match purchases
  • General account servicing
• Processing and fulfilling complimentary ticket requests for front office departments and club personnel
• Managing Community Voucher fulfillment
• Uploading and maintaining Courage Cash balances
• Providing daily ticketing troubleshooting support for sales representatives and customers including tickets not showing up or NC Courage app not working properly.
• Assisting with box office operations and game day ticket management
• Providing operational coverage when the Sr. Manager of Ticket Sales & Operations is out of the office
• Supports Ticket Sales staff with order processing, payments, and ticket distribution.
• Maintain CRM documentation standards and service response expectations.
• Participate in all NC Courage home matches, membership events, and other assigned Club functions.

Qualifications

• Bachelor's degree in Sports Management, Business, Marketing, Communications, or a related field, or equivalent professional experience.
• Two plus years of experience in ticket sales, membership services, customer success, hospitality, or professional sports.
• Strong understanding of ticketing software and systems (Ticketmaster, and Paciolan are highly preferred).
• Exceptional customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Highly organized with strong project management and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working collaboratively across multiple departments.
• Proficiency with Microsoft Office and CRM platforms.
• Ability to work evenings, weekends, and holidays, including all NC Courage home matches.
• Experience working in a box office.

• Experience with Salesforce CRM.
• Experience with Jump, Ticketmaster, or Paciolan
• Professional sports or live event experience.
• Demonstrated success in Ticket Operations, Customer Service, and Box office operations.
• Knowledge of sports marketing trends, fan engagement strategies, and sponsorship best practices.

Our Values

:

Transparent, trustworthy relationships with our fans and ourselves.

Creating a sense of belonging in a diverse, inclusive environment

Responsible for our words, our actions, and our results.

Regard for treating others with dignity and acceptance.

Strive towards greatness in ourselves, club, and community and culture.

Why It's Better at the Courage

• Comprehensive Health Benefits. Choose between PPO or HSA options because your health matters on and off the pitch.
• Flexible PTO - We trust you to take the time you need to recharge, reset, and perform at your best. It's simple: do great work, take great breaks.
• Work-From-Anywhere (2x per year) - Whether it's visiting family or a change of scenery, enjoy the flexibility to work remotely outside the Raleigh area twice a year.
• Hybrid Work In office work environment with flexibility to work from home for the 2026 season. The perfect balance for productivity and connection.
• 401(k) - Build your future with our 401(k) plan. Enrollment eligibility starts at 3 months.
• Courage Swag - Rep the badge with pride. Staff receive exclusive team apparel and gear throughout the season plus 4 season tickets to share with friends & family.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.