ServiceNow Developer Senior

ServiceNow Developer Senior

Own the opportunity as a ServiceNow Developer Senior and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle. At GDIT, people are our differentiator. As a ServiceNow Developer Senior, you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Developer Senior joining our team to support integration and development improvements to our ServiceNow platform, including broadening its impact through module expansion, platform integration, and automation. The ServiceNow Developer Senior will be an important part of the configuration, development, support, and maintenance of our ServiceNow implementation; they will also work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost.

How a ServiceNow Developer Senior will make an impact:

• Design and configure Service Portal widgets, pages, and Service Catalog items
• Build custom Table and form design layouts and data structures
• Secure platform data using precise Access Control Lists (ACLs)
• Automate business logic using Flow Designer and integrated APIs
• Set up email and event-based Notifications
• Write robust client-side and server-side Scripting (Client Scripts, Business Rules, Script Includes)
• Implement and optimize Document Intelligence for automated data extraction
• Deploy and manage Walk-in user experience via Workplace Service Kiosk and Workplace Visitor Management
• Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment to groom user stories and translate business needs into technical designs
• Partners with technical stakeholders, architects, and product owners to shape solution design and platform governance
• Reliably estimates relative work effort for various requests for self/team to enable prioritization
• Support platform upgrade cycles, instance cloning, and Automated Test Framework (ATF) execution
• Proactively stays on top of new capabilities in the platform
• Mentors junior talent
• Handles other duties as assigned

What you'll need to succeed:

• Technical Training, Certification(s) or Degree
• 3+ year(s) of related experience

• Experience in Service Portal, Service Catalog architecture, and ACL security.
• Experience with Flow Designer, API integrations, and client/server-side scripting.
• Experience with Document Intelligence, Workplace Service Kiosk, and Workplace Visitor Management modules.
• Understanding of ITIL processes and SDLC practices, including Agile/Scrum requirements gathering.
• Problem-solving skills and problem-solving leadership.
• Ability to communicate as a technical authority and contribute to proposals and technical specifications, and lead Scrum demos, work groups, and team efforts.
• Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, and support staff development.
• Ability to drive methodology changes, manage customer deliverables, and identify and resolve process issues.

Security Clearance Level:

• Must be able to pass a background check to obtain a position of Public Trust

Required Certifications:

• ServiceNow Certified System Administrator

Location:

• Remote

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace