Research Assistant (Residuals Processing Trust & Estates)

Overview SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members’ work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work. Who We Are SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members’ work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work. Responsibilities What You’ll Do The Research Assistant is responsible to locate individuals who have funds in trust and do not have current address information on file. This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed. Search relevant sources, including but not limited to LexisNexis, social media platforms, various applicable internet search engines, industry publications and internal and external databases. Proactively initiate outbound calls and email correspondence for the purpose of locating performers. Prepare proper documents and release payment of funds from Trust account; forward payment to performers. Handle incoming performer calls and requests for information. Maintain records of activities and filing. Database management Merge records Assist in developing reports – internal and external. Make recommendations to management for process improvements Database management Perform other duties as assigned. Qualifications What You’ll Need We want to make sure you’re successful. To be considered, you must have: Ability to review legal documents and determine required documentation. Demonstrate effective skills in the use of PC applications: Strong proficiency in Excel, LexisNexis, internet search engines, etc. Strong customer service skills. High level of attention to detail, analytical skills, critical thinking, and multi‑tasking. Ability to take initiative, work independently and as part of a team. Ability to adapt to a fast‑paced environment. Ability to be flexible. Must be able to communicate effectively in English; in both verbal and written form. Must be detail oriented. Able to organize, prioritize and coordinate multiple tasks under daily deadlines. Able to work under pressure. Capable of taking direction from more than one supervisor. Superlative interpersonal skills: Excellent phone manners. High degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally. Have an understanding and awareness of worker rights impacting SAG‑AFTRA members. Hold yourself and others accountable for a high level of performance and integrity. Must be able to work in a challenging environment where constructive feedback from others is encouraged. Must maintain regular and acceptable attendance at such level as is determined by SAG‑AFTRA’s attendance policy. Must be available and willing to work extended hours per day or per week, including weekends, as SAG‑AFTRA determines is necessary to meet its business needs. Minimum Qualifications Education and/or Experience: High School diploma or equivalent. 2 years' prior customer service experience preferred. Research and accounting/bookkeeping experience preferred. Knowledge of past and present performers in the entertainment industry preferred. Certificates, licenses, and/or registrations N/A Testing Requirements Basic skills- math, spelling, grammar and filing – passing score: 76% Word and Excel tests; basic, intermediate & advanced– passing score: 76% Typing 35 WPM Writing test Physical Requirement / Work Environment Unless otherwise stated, the work environment is normal and absent of disagreeable elements. (Please note: do not alter the percentages, instead apply physical description to appropriate percentage) Regularly (67-100%) Seeing, listening/hearing, talking, sitting Frequently (34-66%) Walking, standing, writing, typing Occasionally (12-33%) Bending Rarely (0-11%) Driving, lifting What You’ll Get We are a great place to work because we offer: The hourly rate for this position is $29.28 per hour along with excellent employee benefits and perks such as a 35-hour work week. Colleagues that are passionate about what we do and how they contribute to our mission Balance between work and home life responsibilities Affordable and comprehensive medical and dental plans Generous pension plan Employee discounts and perks #J-18808-Ljbffr SAG-AFTRA