System Administrator

System Administrator

At the City of Plymouth, we all work together to add quality to life. This mission and our guiding values – CIVIC: customer focus, integrity, visionary, inclusion and connection – shape our work as we advance the City Council's strategic priority to be a city of choice. We are seeking candidates who are eager to adopt and champion our mission and values.

The System Administrator is responsible for effective provisioning, installation/configuration, operation and maintenance of systems hardware and software and related infrastructure. Participate in technical research and development to enable continuing innovation within the infrastructure. Ensure that system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff, volunteers and partners.

Essential Functions:

• Provide exceptional customer service to internal and external customers.
• Interact with others in a manner that is professional and inspires open communication.
• Help create and maintain a respectful workplace culture and champion diversity and inclusion.
• Participate in citywide training designed to strengthen competencies in areas such as collaboration, communication, leadership, decision-making and problem solving.
• Engineer systems administrator-related solutions for various project and operational needs.
• Install new and/or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project requirements.
• Install and configure various system applications as needed.
• Develop and maintain installation and configuration procedures.
• Perform daily system monitoring.
• Verify the integrity and availability of all hardware, server resources, systems and key processes
• Review system and application logs
• Verify the completion of scheduled jobs such as backups.
• Research and recommend innovative and, where possible, automated approaches for system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale
• Maintain and monitor servers, hardware, and software to ensure systems operate efficiently and securely
• Apply updates, patches, and fixes to keep systems up-to-date and compliant.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
• Configure CPU, memory and disk partitions as required.
• Other duties:
• Maintain data center environmental and monitoring equipment
• Serve as expert consultant to other IT staff.
• Perform daily backup operations, ensuring all required file systems and system data successfully backed up.
• Perform other duties as assigned or apparent.

Qualifications:

Minimum Qualifications:

• Demonstrated ability to perform in accordance with the City of Plymouth's CIVIC values (customer focus, integrity, visionary, inclusion and connection) and comfort with supporting and advancing the city council's strategic priorities.
• Associate's degree in computer science or related field
• Minimum four years of progressively responsible IT experience, including:
• Windows Server administration (2016/2019/2022), including installation, configuration, and ongoing maintenance
• Active Directory, DNS, DHCP, and Group Policy administration
• Server virtualization platform management (VMware and/or Hyper-V)
• Microsoft 365 administration (Entra ID, Intune, Exchange Online, SharePoint, OneDrive, and Teams)
• Microsoft Endpoint Configuration Manager (MECM/SCCM) administration
• Backup and disaster recovery planning, implementation, and testing
• Endpoint security and patch management
• System health monitoring and alerting
• PowerShell scripting and automation
• Maintaining accurate system documentation, runbooks, and SOPs
• Ability to communicate clearly and effectively orally and in writing
• Ability to work independently on assignments and projects through completion
• Ability to develop and maintain effective working relationships with others
• Ability to manage multiple tasks, meet deadlines, work effectively under pressure and complete work in a timely and accurate manner
• Ability to prioritize work responsibilities and effectively utilize time
• Ability to work nights and weekends and participate in an on-call rotation schedule.

Desired Qualifications:

• Two or more years of advanced IT experience preferred, including:
• Azure Virtual Desktop (AVD) administration and management
• Azure IaaS experience, including virtual machines, storage, and networking
• Hybrid cloud environment management, bridging on-premises infrastructure with Azure
• Azure Site Recovery or equivalent cloud-based disaster recovery and failover solutions
• Microsoft Defender for Endpoint or similar EDR platform administration
• Conditional Access policy design and MFA administration within Entra ID
• Basic security incident recognition, response, and remediation
• Network switching and firewall administration
• Leveraging AI productivity tools to streamline automation, scripting, documentation, and IT workflow optimization
• Demonstrated project management skills.

Physical Requirements:

• This position frequently requires sitting, reaching (extending hands and arms in any direction), lifting, handling objects (grasping, turning or otherwise using hands or hand), repetitive hand motion and stationary desk or bench work with neck bent forward.
• The employee must be able to lift/carry items that weigh up to 34 pounds. Items lifted/carried include computer equipment, office equipment and supplies.