Personal Banker Associate I

General Function Selected candidates are intended to become a Retail Personal Banker I after completing a nine‑week onboarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate the skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using a consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains a focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele‑consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff. Responsibilities include open discussion of risk, consistent identification, assessment, management, monitoring, and reporting of all types of risk while operating within the bank’s risk appetite and ensuring a positive customer experience. Essential Duties and Responsibilities Use consultative sales process and Financial Needs Assessment to build thorough customer profiles and identify current and future financial needs. Maintain in‑depth knowledge of retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. Focus on cross‑selling to existing customer base and engage in outside sales activities such as membership presentations, business calls, and community financial literacy events as directed. Establish close working relationships with assigned business partners (Mortgage, Small Business, Commercial, and Investment) and refer customers when appropriate for timely, holistic solutions. Consistently meet or exceed customer experience and individual/team production goals, enhancing year‑over‑year revenue growth as measured by the Financial Center P&L. Provide guidance to CSRs with respect to the sales and referral process. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. Act confidently by answering customer questions and owning customer issues. Maintain a position of trust and responsibility by keeping all business confidential. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Adhere to established policies and procedures while opening and servicing the full range of retail products. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. Keep up to date on retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure. Supervisory Responsibilities None. Minimum Knowledge, Skills and Abilities Required College degree or equivalent work experience providing transferable skills, or a combination of education and experience. Experience in the financial industry preferred. Demonstrated ability to handle sales activities designed to acquire new consumer households and small business customers and/or cross‑sell to established customers. Ability to demonstrate understanding of advanced math functions for analysis of credit and financial information. Professional appearance and verbal/written communication skills to represent Fifth Third Bank. Ability to develop working knowledge of retail policies and procedures and exercise sound judgement in decision making. Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Working Conditions Normal office environment. Moderate computer screen time. Program requires flexibility and travel within the affiliate for training. Travel outside the affiliate required for classroom training sessions. Benefits The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location. Our extensive benefits programs support the physical, financial, emotional, and social well‑being of employees and their families. Learn more about these programs on our Careers page. Location: Akron, Ohio 44308 Equal Employment Opportunity Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr