Program Manager I

Program Manager ICTG is seeking to fill a Program Manager I opening for our client. Location: Buffalo, NY Duration: 12 monthsPrimary Responsibilities:Manage multiple related projects and ongoing operations impacting three or more business or functional areas.Establish project scope, objectives, roles, responsibilities, deliverables, schedules, budgets, and resource requirements.Develop and maintain project plans, forecasts, schedules, budgets, communication plans, risk plans, quality plans, and resource plans.Work with stakeholders and project managers to gather requirements, monitor cost, schedule, technical performance, and project deliverables.Manage program execution, budgets, forecasts, project work, and approved scope changes.Monitor program performance, identify variances, implement corrective actions, and communicate status to stakeholders and executive management.Identify, assess, and mitigate program risks, issues, dependencies, and constraints; escalate matters requiring management attention.Coordinate resources across constituent projects to support overall program objectives.Build team cohesiveness and improve team performance through leadership, mentoring, training, and motivation.Ensure adherence to risk management, regulatory requirements, internal controls, and company policies.Support implementation of internal and external audit requirements and address issues raised by regulators, as applicable.Promote an inclusive environment that supports diversity and reflects the organization's values.Exercise managerial responsibilities related to staffing, performance management, appraisals, promotions, salary recommendations, and terminations.Complete other related duties as assigned.Scope of Responsibilities:Coordinate multiple high-priority projects and ongoing operations from initiation through close.Support programs impacting three or more lines of business or functional areas.Manage programs with project scopes of approximately $5 million or more, team sizes of approximately 30–50 FTE, and durations of 18–24 months.Coordinate projects involving major business benefits, significant customization, six or more interfaces, and integration across internal and external systems.Manage moderately aggressive timelines and moderately defined project scopes with minor changes to business processes or procedures.Supervisory/Managerial Responsibilities: Typically manages 5–15 employees directly and indirectly. Provides program-level leadership for project teams of approximately 50–100 members. Responsible for staffing, performance management, team development, and resource coordination.Education and Experience Required:Bachelor's degree and a minimum of 8 years of proven project management experience, or In lieu of a degree, a combined minimum of 12 years of higher education and/or work experience, including at least 8 years of proven project management experience.Strong knowledge of project and program management methodologies.Experience with program planning and execution, stakeholder and executive communication, risk management, governance, and dependency management.Proficiency with personal computers and relevant software applications.Strong verbal and written communication skills, with the ability to negotiate, influence, and build consensus.Experience communicating initiative status and program information to executive management.Excellent problem-solving, organizational, and multitasking skills.Ability to work independently and collaboratively while managing multiple priorities and deadlines.Strong interpersonal skills and the ability to establish effective relationships with clients, management, business partners, and peers.Ability to build trust, encourage respect, and work effectively with diverse perspectives.Education and Experience Preferred:Project Management Professional (PMP) certification.Program Management Professional (PgMP) certification.Master's degree.Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.