Account Manager

Account Manager

Dallas, Texas

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let's be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

The Account Manager Role

As an Account Manager at Take Command, you will be responsible for managing and growing relationships with our existing broker partners and employer clients utilizing Individual Coverage Health Reimbursement Arrangements (ICHRA). Your primary objective will be to drive revenue growth through retention, expansion, and deepening of current partnerships, while ensuring an exceptional client experience. The following job description outlines the responsibilities and requirements for this role:

Responsibilities:

• Serve as the primary point of contact for an assigned portfolio of broker partners and employer clients, building strong, long-term relationships that drive retention and growth.
• Develop and execute account plans to identify upsell and expansion opportunities within existing broker and employer relationships.
• Conduct regular check-ins, business reviews, and product trainings with brokers and employers to ensure they are maximizing the value of ICHRA.
• Collaborate with the sales and marketing teams to support renewal strategies, re-engagement campaigns, and referral generation from existing accounts.
• Negotiate renewal contracts and pricing agreements with employers to ensure satisfaction and profitability.
• Provide exceptional customer service to brokers and employers, proactively addressing concerns and resolving issues to maintain high satisfaction levels.
• Stay current on industry trends, regulatory changes, and competitor activities to identify risks and opportunities within your book of business.
• Monitor and report on account health metrics, renewal rates, and expansion revenue to identify areas for improvement and adjust account strategies accordingly.
• Support and mentor junior account management team members to ensure consistent client experience and achievement of retention targets.

Requirements:

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Proven track record of 3+ years in account management or client success in a B2B environment, preferably in the healthcare industry.
• Experience working with health insurance brokers, carriers, and employer clients, with a strong understanding of the regulatory landscape.
• Excellent communication and interpersonal skills with the ability to build and maintain trust-based relationships with brokers and employers.
• Strong presentation skills to deliver compelling business reviews, product updates, and renewal discussions.
• Ability to manage a large portfolio of accounts independently while collaborating cross-functionally with internal teams.
• Strong problem-solving and decision-making skills to proactively address client challenges and find creative solutions.
• High level of organization and attention to detail to manage account activities, renewal timelines, and contract documentation.
• Proficiency in MS Office and CRM/account management software.
• Willingness to travel to meet with broker partners and employer clients and attend industry conferences as needed.
• SaaS experience is a plus!

What it takes to join our team

At Take Command, we believe in three key traits that set up a foundation for success in all sales roles within our team:

• Coachability
• Work Ethic
• Attitude

Account Manager Salary: $105,000–$115,000 OTE ($60,000–$70,000 base + $45,000 variable)

Working at Take Command

We're excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position.

• A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that's so exciting and rare!
• Unlimited personal vacation in addition to regular company holidays.
• 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
• We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
• Competitive parental leave for new parents.
• Up to two paid days of Paw-ternity leave. We recognize that pets are family too - and supporting life outside of work (including four-legged members) matters!
• ClassPass corporate membership with access to over 73,000 fitness and wellness options.
• Flexible on where you work – we believe in the power of connecting with intention! While we hope to see you around the office on a regular basis, you also have the ability to work from home some when you need to get focus work done.

More About Us

We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we're the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients' wellbeing and health outcomes. We've been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other national healthcare publications and are excited about our growth opportunities.

Take Command knows diversity and inclusion among our teammates is integral to our company's success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool. This has mostly been about us, but we'd love to hear from you--we can't wait to hear your story!

*Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.