Shift Leader

We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders coach crew members to execute operational Brand standards and deliver a friendly guest experience. They set goals, provide job assignments, motivate the team, celebrate successes, and give timely feedback. Shift leaders work closely with the team, train new and existing employees, and support management with tasks and projects. Responsibilities Team Environment Support a respectful team environment Communicate shift priorities, goals and results with team members Support the training of crew members as requested Provide coaching and feedback to crew members Empower the team to satisfy guests and resolve problems Provide great guest service, resolving guest issues while being polite and respectful Educate on the Guest Satisfaction Survey program and ensure receipts are issued with each order Operational Excellence Create and maintain a guest‑first culture in the restaurant Resolve guest issues Ensure Brand standards, recipes, and systems are executed Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws Profitability Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to Brand standards Skills and Qualifications Fluent in English Restaurant, retail, or supervisory experience Math and writing skills Basic computer skills At least 18 years of age (where applicable) High School diploma or equivalent, preferred Competencies Great Focus: Understands and exceeds guest expectations, needs and requirements Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow‑through Resolves guest concerns by following Brand recommended guest recovery process Passion for: Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making: Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence: Develops and maintains relationships with team members Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments #J-18808-Ljbffr