Admissions Representative

Admissions Representative

Phoenix, AZ

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.

About Us - Big Changes, Better Benefits - Join us today!

The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America.

At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.

CAMPUSES LOCATION: Aviation Institute of Maintenance - 4025 S 32nd St, Phoenix, AZ 85040

COMPENSATION: Up to $27 per hour, based on experience and qualifications

About the Role

Aviation Institute of Maintenance is looking for an Admissions Representative who is passionate about education, motivated by results, and genuinely invested in the success of every student they work with. This is not a passive role. It requires someone who takes initiative, stays organized under pressure, and brings consistent energy to a fast-paced, goal-driven environment.

Based at our Indianapolis campus near Indianapolis International Airport, you will be the first point of contact for prospective students exploring AIM's FAA-approved aviation maintenance technician programs. Your ability to build trust quickly, communicate clearly, and follow through with urgency will directly determine your impact — and your results.

Key Responsibilities

• Manage a high volume of prospective student inquiries through phone, email, and in-person or virtual meetings — responding with speed and professionalism
• Assess each prospective student's goals, background, and eligibility to identify the right program fit
• Guide students through every stage of the admissions process: inquiry, appointment setting, interview, application, documentation, and enrollment
• Consistently meet and exceed enrollment KPIs, including outreach volume, contact-to-appointment conversion rates, application completion rates, and closing ratios
• Proactively follow up with prospective students to keep momentum and resolve barriers to enrollment
• Maintain accurate records of student application status and pipeline activity in the CRM
• Represent AIM at open houses, career fairs, and community recruitment events

What We're Looking For

The strongest candidates for this role share a few things in common: they care deeply about the people they serve, they hold themselves accountable to their numbers, and they don't need to be managed to stay motivated. Specifically, we're looking for someone who:

• Is passionate about education and the difference a skilled trade career can make in a person's life
• Brings consistent energy and a positive attitude — especially when the work gets challenging
• Takes initiative without waiting to be asked; identifies what needs to happen and follows through
• Has a strong track record in sales, admissions, or customer service with demonstrated results against performance metrics
• Communicates clearly and authentically with a wide range of people
• Stays organized, meets deadlines, and manages multiple priorities without dropping the ball

Qualifications

Education

• High School Diploma or GED required
• Associate's degree or higher preferred

Experience

• Proven experience in sales or customer service with a record of meeting or exceeding KPIs such as conversion rates, outreach goals, and closing ratios
• One or more years of admissions experience in a proprietary (for-profit) post-secondary educational setting preferred

Skills

• Strong written and verbal communication skills with the ability to connect with diverse audiences
• Excellent time management and the ability to multitask effectively in a high-volume environment
• Proficient in Microsoft Office Suite; comfortable learning new CRM and enrollment management systems
• Flexible availability for occasional evenings and one Saturday per month

Work Schedule: This position follows a rotating schedule.

• Two days per week: 10:00 AM – 7:00 PM
• Two days per week: 9:00 AM – 6:00 PM
• Fridays: 8:00 AM – 5:00 PM
• Rotating Saturdays: 9:00 AM – 1:00 PM

Benefits

We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits:

• 401(k) with company match
• Comprehensive health, dental, and vision insurance available first day of employment
• Life insurance options
• Paid parental leave
• Paid time off (PTO) to promote work-life balance
• Tuition reimbursement for continued education
• Employee Assistance Program (EAP) for personal and professional support

We are committed to fostering a workplace that values integrity, growth, and student success.

AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.