Senior Personal Banker - Totowa (Full-time)

Position Overview At Provident Bank, the Senior Personal Banker plays a key role in the Branch sales and service environment through building mutually beneficial and long‑term customer relationships by providing a positive customer experience and has a thorough understanding of our core culture of the "attraction, expansion, and retention" of customer relationships. The Senior Personal Banker provides a high level of service while greeting customers, performing needs‑based assessments, opening accounts, cross selling, tele‑consulting, developing relationships, servicing accounts, and acting as lobby manager. Researches and resolves complex account issues and/or customer inquiries. Promotes organizational products and services by referring current or prospective customers to the Assistant Branch Manager, Branch Manager, Market Sales Manager, or appropriate internal or external business partners. Additional responsibilities include processing customer transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments. This position will focus on managing a book of business that is comprised of customers with the management objectives being retention and relationship development. Serves as a liaison to actively refer and coordinate specialist support from lending, investment, trust specialists, treasury management, and other internal and external business partners. The Senior Personal Banker is self‑motivated, a problem solver, functions independently and as an operational supervisor when necessary, and provides flexibility of coverage for the Branch by providing all aspects of sales and service. This position may be eligible to obtain Life and Health Licensing. All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision. Key Responsibilities Meet sales referrals and cross‑selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships Advance the Bank's Corporate Sales Program through the consultative needs assessments of customers, developing new relationships, expanding existing ones, and is responsible for managing and growing a book of business Service Identify opportunities with customers and prospective customers through lobby management Assist customers and prospective customers with digital technologies and provide referrals to other lines of business Help maintain cost efficiency to achieve goals of the branch; assure quality of customer service and adherence to sales and brand standards Responsible for sales and service Execute expectations for a positive customer service experience Operations Ensure operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations Leverage lobby management as a tool for controlling and mitigating risk Establish customer identity according to guidelines and adhere to all other compliance procedures Assist branch management with branch operations as needed Open, close, and supervise the servicing of the branch in the absence of branch management Assist Personal Bankers with more complex and escalated customer questions and inquiries, including providing supervisor overrides when needed Perform transactions including but not limited to check cashing, withdrawals, deposits and loan payments Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions Assist in training other branch employees Provide support to the contact center when there are high call volumes Handle customer inquiries by telephone Provide access to safe deposit boxes Minimum Qualifications High school diploma or GED Minimum of 6 months providing sales/service to customers in a retail environment Strong interpersonal skills, including listening, written and verbal communication Ability to work a flexible schedule based upon the needs of the business Demonstrate a positive and professional demeanor with all customers and co‑workers Strong math and analytical skills Ability to handle escalated matters and problem solve for resolution Understand and adhere to safety and security practices Demonstrate and apply good relationship building skills Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities Strong customer service and advocacy skills Strong organizational and time management skills Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence Preferred Qualifications 2 years providing sales and service to customers in a retail environment Retail banking experience Supervisory experience Life and Health Licenses to support investment program Working Conditions Retail Banking Branch Areas Work is mainly performed under general office conditions in a retail‑banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed. Lifting from 5 to 25 lbs. (Coins) Prolonged sitting/standing Occasional bending or stooping (to retrieve coins from individual vault) Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations. This job description may not be all inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. $21.23 - $26.51 Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time‑off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans. #J-18808-Ljbffr Provident Bank