Case Manager

Job Description

Insight Global is seeking a compassionate and detail-oriented Care Manager in Woodland Hills, CA to support patients enrolled in our Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. This role plays a critical part in coordinating care, maintaining consistent patient engagement, and ensuring patients receive the guidance and support needed to effectively manage chronic conditions. The ideal candidate is patient-focused, organized, and comfortable working in a remote, technology-driven healthcare environment.

In this role, you will spend your day engaging directly with patients via phone to provide ongoing support, education, and care coordination as part of our CCM and RPM programs. You will develop and maintain individualized care plans, monitor patient vitals and compliance data, and document all interactions accurately. You will collaborate closely with providers, nurses, and clinical leadership to ensure continuity of care, escalate concerns when patients are non-compliant or show changes in condition, and serve as a consistent, empathetic point of contact for patients navigating chronic health challenges.

Key Responsibilities:

• Develop and manage individualized care plans for patients enrolled in CCM programs

• Conduct regular patient outreach via phone for RPM and CCM engagement

• Document patient interactions, vitals, and care updates

• Coordinate care with providers, nursing staff, and clinical leadership

• Monitor patient compliance and escalate concerns or non-compliance as appropriate

• Deliver professional, empathetic, and patient-centered communication at all times

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Excellent written and verbal (telephone) communication skills

1-2 years of experience in healthcare, care coordination, or medical office administration

Strong organizational skills with the ability to multitask and manage patient caseloads

Comfort using technology, including EMR/EHR systems, spreadsheets, and connected health devices

Dependable, compassionate, and able to work both independently and as part of a team Experience with Remote Patient Monitoring (RPM) programs

Familiarity with Chronic Care Management (CCM) workflows

Bilingual in Spanish preferred